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Modifying Credit Card Charges
Credit card charges can be modified in your Siebel application by call center or sales professionals. This is done in the Order Entry - Payment View (Sales).
Cardholder information is displayed, as well as the fields listed in Table 16.
The modifications allowed to credit card charges are the following:
- Authorize. Allocates to the merchant a specific amount of the credit available to the cardholder, typically for one week. No funds are transferred.
The merchant authorizes a credit card to make sure of the following:
- The customer has the funds to pay for the purchase.
- These funds are reserved until the merchant is able to ship the product. Credit card companies typically state that a merchant should not settle until the product has been shipped.
- Settle. Includes the authorization code and requests that funds be transferred from the cardholder's account to the merchant's bank account.
You will need to settle each order or develop a batch routine.
- Authorize and Settle. Makes sure that the funds are available, reserves them, and requests that they be transferred in one call. This is done when fulfilling orders immediately (for example, digital downloads).
- Refund. Takes place after a settlement when the merchant needs to transfer money back to the cardholder, as in the case of a return.
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Siebel eSales Administration Guide Published: 18 April 2003 |