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Notifications

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The following workflows send email to users about the status of their orders:

Send Order Accepted Email (eSales). Sent to all users who place an order successfully.
Send Order Awaiting Approval Email (eSales). Sent to the purchasing manager for an account when an order with a status of Awaiting Approval needs to be reviewed.
Send Order Failed Email (eSales). Sent to a user when an auction is silently closed and turned into an order, but the credit card used cannot be authorized.
Send Order Rejected Email (eSales). Sent to a corporate user when the purchasing manager or delegated customer administrator has rejected that corporate user's order.
Send Order Shipped Email (eSales). Sent to a user when that user's order has been shipped.

This workflow is triggered by the Send Order Shipped Email (eSales) workflow policy action, which is triggered by the Send Order Shipped Email Policy (eSales) workflow policy when the order status is changed to Shipped.

All five processes take the form shown in Figure 22. Either email is sent or an error generates an exception.

Figure 22. Email Notification Workflow

For more information on email notifications, see Customizing Notifications. For information on workflow policies and workflow policy actions, see Siebel Business Process Designer Administration Guide.

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