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Siebel eTraining Guide > Using the eTraining Web Site >

Withdrawing from a Course or Class

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If you have registered for a course or class that is offered using eTraining, but later need to cancel your registration, use the following procedure to request a cancellation.

For information on withdrawing from a curriculum, see Withdrawing from a Curriculum.

NOTE:  Many organizations specify the last date on which a cancellation is accepted. You cannot automatically cancel your registration after this date has passed; in order to cancel, you must obtain special approval from the instructor or training administrator.

To cancel your registration for an upcoming course or class

Log in to the eTraining Web site with the user ID and password you used to register for the course or class.
Click the My Training view tab.
Click one of the following links, depending on the type of training you want to cancel:
My Instructor-Led Classes
My Web-Based Courses (includes Web-based and CD-ROM courses)
My Distance Learning Classes
Drill down on the hyperlink in the Registration # field for the course or class you want to drop.

A My Course Details or My Class Details form appears. The information about the selected course or class appears.

In the header, click Drop to withdraw.
If cancellation are allowed for the course or class at the time when you click Drop, your cancellation is accepted automatically, and the course or class no longer appears.
If cancellation are not allowed for the course or class at the time you intend to cancel, the Drop button is removed from the Course Details page. You can check the cancellation period for a class by viewing the Cancellation Deadline field in the Class Details view page. The Cancellation Deadline is the date on which users no longer have access to the Drop button for course cancellation.

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