This section contains guides and tutorials for all of the applications in the Siebel Brightware product line.
| Guides & Tutorials | |
|---|---|
| Description | Category |
| Agent Guide 8.1.6 | User Guides |
| Analytics Overview Guide 8.1.6 | Admin Guides |
| Brightware Glossary of Terms | User Guides |
| Contact Center Console Guide 8.1.6 | User Guides |
| DB Administrator Guide 8.1.6 | Admin Guides |
| Implementation Guide 8.1.6 | Admin Guides |
| Implementation Readiness Guide 8.1.6 | Install Guides |
| Installation Guide 8.1.6 | Install Guides |
| Integration Development Kit 8.1.6 | Developer Guides |
| Knowledge Engineer Handbook 8.1.6 | Admin Guides |
| Report Developer's Guide 8.1.6 | Developer Guides |
| Guides & Tutorials | |
|---|---|
| Description | Category |
| Agent Guide 8.1.4 | User Guides |
| Analytics Overview Guide 8.1.4 | Admin Guides |
| Brightware Glossary of Terms | User Guides |
| Contact Center Console Guide 8.1.4 | User Guides |
| DB Administrator Guide 8.1.4 | Admin Guides |
| Implementation Guide 8.1.4 | Admin Guides |
| Implementation Readiness Guide 8.1.4 | Install Guides |
| Installation Guide 8.1.4 | Install Guides |
| Integration Development Kit 8.1.4 | Developer Guides |
| Knowledge Engineer Handbook 8.1.4 | Admin Guides |
| Report Developer's Guide 8.1.4 | Developer Guides |
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