Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Documentation Updates
• Conventions

1 About the Connector

• Reconciliation Module
  • Lookup Fields Reconciliation
  • Ticket Reconciliation
• Provisioning Module
• Supported Functionality
• Multilanguage Support
• Files and Directories That Comprise the Connector
• Determining the Release Number of the Connector
  • Before Deployment
  • After Deployment

2 Deploying the Connector

• Step 1: Verifying Deployment Requirements
• Step 2: Configuring the Target System
  • Customizing the HPD:HelpDesk Form For the Specific Target Application
  • Enabling Encryption
    • Enabling Remedy Encryption
    • AR System Encryption Error Messages
• Step 3: Copying the Connector Files and External Code Files
• Step 4: Configuring the Oracle Identity Manager Server
  • Changing to the Required Input Locale
  • Clearing Content Related to Connector Resource Bundles from the Server Cache
  • Enabling Logging
• Step 5: Importing the Connector XML File
  • Defining IT Resources

3 Configuring Connector Functionality

• Configuring Reconciliation
  • Configuring the Reconciliation Scheduled Tasks
    • Specifying Values for the Scheduled Task Attributes
  • Adding Custom Attributes for Reconciliation
• Configuring Provisioning
  • Compiling Adapters
  • Adding Custom Attributes for Provisioning
• Configuring the Connector for Multiple Target Applications
• Configuring the Connector for Multiple Installations of the Target System

4 Testing and Troubleshooting

• Testing the Connector
  • Testing Partial and Batched Reconciliation
• Troubleshooting Connector Problems

5 Known Issues

A Attribute Mappings Between Oracle Identity Manager and BMC Ticket Management

Index