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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Statement Presentment Use Cases >

Disputing a Transaction

This use case is used to dispute a specific transaction. Table 20 lists and describes the use case functions.

Table 20. Disputing a Transaction
Functions
Description

Name

Disputing A Transaction

Main Path
  1. The user clicks the dispute link on the Categorize Transaction page.
  2. The UI displays the Disputes page:
    • Transaction Date
    • Posting Date
    • Dispute Number
    • Description
    • Amount
    • Actions: Submit; Cancel
    • Reason for Dispute
    • Account Number
  3. The user enters text for a specific dispute and clicks Submit.
  4. The UI displays Disputes Page 3 (confirmation):
    • Information from previous page (full text of dispute)
    • Actions: Print this page
  5. Oracle Self-Service E-Billing saves dispute details.

Alternate Paths
  • The user clicks the link to print the page.
  • The UI displays a page without navigation.
  • The card member uses the browser print function to print the page.

Exceptions

The card member enters an invalid field and the UI displays an error message.

    
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