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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >
Setting CSR Account Lockout Status
This use case describes the trigger points that cause Oracle Self-Service E-Billing to lock a CSR user account, preventing the user from logging in. Table 57 lists and describes the Setting CSR Account Lockout Status use case functions.
Table 57. Setting CSR Account Lockout Status
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Name |
Setting CSR Account Lockout Status |
Feature Area |
Login and Authentication |
User |
CSR administrator |
Trigger |
- On the Login page a user tries logging in more than five (configurable) times.
- During the Forgot Password and Reset Password use case, when a user tries more than five (configurable) times to enter his or her User Name, Account Number, or Service Number.
- During the Forgot Password and Reset Password use case, when a user tries more than five (configurable) times to enter his or her security question or security answer.
- The end user or CSR has not clicked on the HTTPS link within four hours of being sent.
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Prerequisites |
The CSR user is currently enrolled in Oracle Self-Service E-Billing. |
Configuration Points |
- Number of incorrect entries on the Login page.
- Number of incorrect entries on the Forgot Password use case - Password.
- Number of incorrect entries on the Forgot Password use case - Security Question.
- Number of hours before the account locks during the HTTPS validation request.
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Notes |
The value set in the database is unique for each trigger point. |
Main Path for Setting CSR Account Lockout Status
1 Oracle Self-Service E-Billing displays the Login page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated.
- Oracle Self-Service E-Billing sets the Status flag in the database indicating this account has been locked, for one of the reasons described in the Triggers.
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