Name

Logging In

Functional Area

User Management

Primary Users

Consumer user

Trigger

The user navigates to the Login page by entering the URL into a supported browser or user follows a link from service provider's landing page available to all anonymous users.

Standard Features

• Validation of the username and password input.
• Authentication of the user name and password.
• Change Language action.
• Enroll as a new user link.
• Disclaimer text and standard footer links.

Configuration Points

• Validation rules for username and password.
  • Username: (Default) The user's telephone number alternative is first initial and full last name (non-phone user login).
  • Password: (Default) Must be at least six characters and must contain at least one uppercase letter, one lowercase letter, and one number to comply with Sarbanes-Oxley guidelines.
• Ability to force users to change their passwords at first login if the username and password were created by a CSR or a company administrator.
• Change Language: The default is U.S. English, however all Unicode scripts and languages are configurable.
• Parameters can be passed through the URL with a secure token that contains the preferred language, currency, and market segment information to personalize the user's experience. For example, if a user has changed the language preference on the service provider's consumer portal page, the Login screen must be presented in the same language, if available, and set for the remainder of the user's session until changed by the user.
• Ability to bypass the Login screen to use single sign-on (SSO) applications (for example, Siebel CRM, Oracle Identity Manager, CA SiteMinder or other third-party application). Along with the Login information, the user's language and currency preference can be passed to Oracle Self-Service E-Billing to set user preferences.