Implementation Guide for Oracle Self-Service E-Billing > Customizing Oracle Self-Service E-Billing > Overview of Oracle Self-Service E-Billing Architecture >

About the Customer Service Representative Application

The Customer Service Representative application is used by customer service representatives to assist customers. A CSR can impersonate an end-user. For information about preconfigured CSR use cases provided with Oracle Self-Service E-Billing, see Application Guide for Oracle Self-Service E-Billing (Business Edition) or Application Guide for Oracle Self-Service E-Billing (Consumer Edition).

About the CSR Application EAR File

The CSR EAR file can be found in the following directories, where EDX_HOME is the directory where you installed Oracle Self-Service E-Billing:

• Oracle WebLogic. EDX_HOME/J2EEApps/csr/weblogic/csr-app-6.0.4.ear (or the EDX_HOME\J2EEApps\csr\weblogic\csr-app-6.0.4.ear directory on Windows)
• IBM WebSphere. EDX_HOME/J2EEApps/csr/websphere/csr-app-6.0.4.ear