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Contents
List of Examples
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to the Connector
Auto Ticketing
Manual Ticketing
Ticket Templates
Grace Period
Versions Supported
2
Installing and Uninstalling the Connector
Prerequisites
Installing the Adapter
Security Recommendations
Installing and Running the CASD Adapter on Unix
Installing the Adapter on Unix
Running the Adapter on Unix
Testing the Adapter on Unix
Installing and Running the CASD Adapter on Windows
Installing the Adapter on Windows
Running the Adapter on Windows
Testing the Adapter on Windows
Installing the Connector
Registering the Ticket Templates
Uninstalling the Connector
Uninstalling the Adapter
Uninstalling the Adapter on Unix
Uninstalling the Adapter on Windows
Navigating Between CASD and Enterprise Manager
Navigating from CASD to Enterprise Manager
Navigating from Enterprise Manager to CASD
Adding Signed Certificates to Wallet Manager
3
Configuring the Connector
Configuring the Connector
Providing General Settings
Connection Settings
Web Console Settings
Grace Period
Working with Ticket Templates
Registering Ticket Templates
Viewing Template Code
Removing a Template
Replacing Templates
Adding New Templates
4
Creating Service Desk Tickets
Automatically Creating a Ticket
Manually Creating a Ticket
5
Using Default Templates
Template Process
Reading and Mapping Ticket Templates
Customizing Ticket Templates
6
Troubleshooting the Connector
Troubleshooting Adapter Startup Errors
JVM Errors
Troubleshooting Adapter Operations Errors
Errors to Check
A
Connector Tips
Recommended Protocol
Supported Alerts
Enabling Debug in Enterprise Manager
Changing the Default Adapter Port
Using the Correct URL for CASD Adapter Operations
B
Third-Party Product License Information
JDOM 1.0
AspectJ 1.6.1
Spring Framework 2.5.6
CXF Web Stack 2.2.3
Jetty Web Service Hosting 6.1.19
Quartz Scheduler 1.6
Apache Commons DBCP 1.2.2
Apache Commons Configuration 1.5
Jakarta Commons HTTP Client 3.1
Apache Commons Collection 3.2
Apache Derby Database 10.4.2
Log4j 1.2.14
Groovy 1.6.4
Apache Axis 1.4
JDOM 1.0
LibXML2
OpenSSL
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