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Certain Siebel products or features may not be available in specific releases, operating environments or locales. Often, this is due to third-party product limitations. All known limitations are identified in this chapter for the specific product release and operating environment(s). Note that while an individual feature may not be available in a specific operating environment, the product as a whole will operate as specified. Siebel 7.8 Product availability exceptions are listed in Table 52 and supersede content in other chapters of this document. Feature availability exceptions are listed in Table 53 (for all products) and in Table 54 (for Siebel CRM).
Table 52. Product Availability Exceptions
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|
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Siebel Billing Management (Siebel Communication, Media & Energy) |
Release |
Siebel Billing Management is not available with PRM-Partner Applications |
Siebel Connector for SAP R/3 |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms. Support available with affected server component running on Windows. |
Siebel Connector for SAP R/3 |
Unicode Processing |
Siebel Connector for SAP R/3 integrates to SAP R/3 using SAP Code pages. Note that only single and multi-display, multi-process code pages are supported. |
Siebel CTI Connect |
Server OS |
Only supported on Windows, due to a third-party software limitation (Intel). |
Siebel Distance Learning |
Browser |
Only supported on Microsoft Internet Explorer, due to third-party software limitations. (Pixion) |
Siebel Distance Learning |
Language |
Only supported in English, due to third-party software limitations. (Pixion) |
Siebel Distance Learning |
Server OS/Web Server |
Only supported on Microsoft IIS Web Server, due to third-party software limitations. (Pixion) |
Siebel eAdvisor Standalone (Transact Server) |
Server OS |
Not supported with Siebel Server on AIX. |
Siebel eAdvisor Standalone (Transact Server) |
Language |
Not available in Japanese. |
Siebel eAuction |
Release |
Siebel eAuction is not supported in this release. No upgrade path from prior releases of eAuction is provided or supported. |
Siebel Business Applications |
Release |
LoadRunner 7.8 cannot be used in conjunction with the Siebel Correlation Library when load testing Siebel Employee Relationship Management (ERM) application. See the release note associated with Change Request # 12-JHN28R for more details and a suggested workaround. |
Siebel Business Applications (MQ Series Adapter), Siebel Connector for SAP R/3 |
Release |
IBM MQ Series Link for SAP R/3 is supported only on Windows NT and Windows 2000. |
Siebel Collaboration |
Browser |
Siebel Collaboration is only supported on Microsoft Internet Explorer due to third-party software limitations (Pixion). |
Siebel Collaboration |
Language |
Due to third-party software limitations (Pixion), Siebel Collaboration is supported only for the following languages: English, French, German, Spanish, Italian, Danish, Dutch, Japanese and Brazilian Portuguese. |
Siebel Collaboration |
Server OS/Web Server OS |
Siebel Collaboration is only supported on Microsoft IIS Web server due to third-party software limitations. (Pixion) |
Siebel Content Services |
Language |
Market Guide content is supported only in English. Lexus-Nexis content is supported only in English, French, German, Spanish and Italian. |
Siebel Enterprise Application Integration MQ Series AMI |
Release |
Siebel Enterprise Application Integration MQ Series AMI is not supported for Siebel 7.8.2. |
Siebel Handheld |
Server OS |
Siebel Handheld Applications Direct Server Sync (DSS) or Direct Server Sync via Proxy (DSSvP) are not available on all variants of mid-tier UNIX platforms. This limitation does not apply to Companion Sync (CS). |
Siebel Partner Community and Siebel Partner Portal |
Browser |
Siebel Partner Community and Siebel Partner Portal are not supported on AOL7. |
Siebel Partner Relationship Management (PRM) Partner Portal and eSales (Siebel Communication, Media and Energy) |
Release |
Advanced MACD Order Management functionality is not supported in PRM Partner Portal and eCustomer (Siebel Communication, Media & Energy). |
Siebel Proposals and Presentations |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms due to a third-party software limitation (Microsoft). Support available with affected server component running on Windows. |
Siebel Reports Server |
Language |
Actuate report designer and administration tools are available in English only. |
Siebel Reports Server |
Platform |
Due to a third-party software limitation (Actuate), Siebel Reports Server is not supported with AIX 5.3. Customers who are using Binary Compatibility support of AIX 5.3 should keep the Reports Server on AIX 5.2. |
Siebel Handheld applications |
Release |
Siebel Handheld applications are not supported with Siebel Server on UNIX mid-tier platforms. Support available with affected server component running on Windows. |
Siebel Smart Answer |
Release |
Due to a third-party software limitation (Banter), Siebel Smart Answer is not supported with Siebel Server on HP-UX or Windows 2003. |
Upgrade |
Release |
Upgrading from the following Siebel releases to Siebel 7.7 is not supported in this release. See related Release Note 12-JA92XR: Cross-Industry Applications: Siebel 6.0.3 DEU/ESN/ITA/PTB/NLD, 6.0.1 ENU, 6.2.1 ENU, 6.2.2 ENU, 6.2.3 ENU, 6.3 ENU, 6.3.1 ENU Industry Applications: Siebel LS 6.3 ENU, FINS 7.0.4 JPN/KOR, FINS 6.2.1 JPN on IBM z/OS |
Siebel Universal Customer Master |
Platform |
Siebel UCM does not support HP-UX on the applications server. |
Siebel Wireless Messaging |
Platform |
Due to a third-party software limitation (MobileSys), Siebel Wireless Messaging is not supported with Siebel Server on AIX and HP-UX. Support available with affected component running on Windows. |
Table 53. Feature Availability Exceptions
Feature (Associated Siebel Product) |
|
|
Account Aggregation (Siebel Financial Services) |
Release |
Account Aggregation functionality is no longer supported as of v7.5.3 and later (Siebel Finance, eBanking, eBrokerage and Financial Services-eCustomer). |
ADSI Security Adapter (Siebel Business Applications) |
Server OS |
Due to third-party software limitations (Microsoft), ADSI Security Adapter is not supported with Siebel Server on UNIX mid-tier platforms |
Correspondence |
Server OS |
Due to third-party software limitations (Microsoft), Correspondence is not supported with Siebel Server on UNIX mid-tier platforms. Support is available with affected server component running on Windows. |
Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes) |
Unicode Processing |
Due to third-party limitations (CyberSource), take these steps to encode parameter data. Encode all parameter data in Unicode UTF-8. You may use the Transcode Business Service to convert the data from the format Siebel uses internally, Unicode UTF-16. |
Custom Scripts for iBots (Siebel Delivers) |
Platform |
iBot triggering of custom scripts is not supported on following platforms: AIX, HP-UX, or Solaris. However, scripts can be fired from Windows 2000 machines. This applies to the machine where Siebel Scheduler resides. |
Events Execution |
Release |
Siebel Events Execution / Events Manager and Operations Staff functionality is no longer supported as of v7.5.3 and later. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Server OS |
Novell GroupWise is not supported on UNIX mid-tier platforms. IBM Lotus Domino Server is not supported on AIX. This applies to the server where the email products are installed. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Client OS |
IBM Lotus Notes and IBM Lotus Domino Server are not supported on Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Client OS |
RSA Crypto-J does not support Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Server OS |
RSA Crypto-J does not support AIX 5L for the Java Data Bean. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Client OS |
Customers using the IBM JVM (NT/Win2k and AIX) will not be able to encrypt communications between their Java components and the Siebel Server because the RSA Crypto-J is not supported on the IBM JVM. |
Integration to Microsoft Outlook (Siebel Business Applications - Send Email) |
Unicode Processing |
For Unicode support with Microsoft Outlook, Siebel Server must be on the same system codepage as the Outlook forms. In Outlook 2000 and Outlook 2002, Unicode is supported only in the body of mail messages. Outlook data — such as Contacts, Tasks, and the To and Subject lines of messages — is limited to characters defined by the current system code page of the end user's operating system. The Outlook 2002 user interface does not implement Unicode but uses languages supported by the current system code page. For example, the English user interface is supported on any system code page. |
Integration to Novell GroupWise (Siebel Business Applications - Send Email) |
Unicode Processing |
Novell GroupWise 6.0 does not support Unicode email messages. Email messages sent from Siebel and containing DBCS (Double-byte character set, meaning Chinese, Japanese and Korean) characters may not be displayed correctly. |
Integration to Taxware for sales tax calculations (Siebel eSales) |
Unicode Processing |
Taxware provides limited Unicode support. See Siebel eSales Administration Guide on the Siebel Bookshelf for detailed information regarding Taxware Unicode support. |
Knowledge Base creation and evaluation (Siebel Smart Answer) |
Client OS |
Banter Workbench is not supported on Windows XP. |
Microsoft Project Integration (Siebel Professional Services Automation) |
Server OS |
Due to third-party software limitations (Microsoft), Microsoft Project Integration is not supported with Siebel Server on UNIX mid-tier platforms. |
MS Crypto (Siebel Business Applications) |
Server OS |
Due to third-party software limitations (Microsoft), MS Crypto is not supported with Siebel Server on UNIX mid-tier platforms. |
PDF viewing (Siebel Business Applications) |
Language |
Adobe Acrobat Reader is not supported in Brazilian Portuguese, or Czech. |
Pop Up Windows for Delegated User Administration, Pricing Promotion Selection, and Product Registration Queries of Customer Applications (Siebel eSales, Siebel eCustomer, Siebel eService, Siebel Partner Portal/Community) |
Browser |
Pop-up windows are not supported for Customer Applications such as Siebel eSales, Siebel eCustomer, and Siebel eService on AOL 7. |
Send Mail |
Unicode Processing |
Some Web-based email services, such as Hotmail and Yahoo Mail, may not display UTF-8 Plain Text mail correctly and non-ASCII characters may be represented incorrectly. If you encounter this, use HTML mail when sending email containing non-ASCII characters to Web-based email accounts. |
Sending of non-English language pages (Siebel Paging) |
Language |
Not supported in this release. |
Server load-balancing (Siebel Business Applications) |
Unicode Processing |
Third-party software (Resonate) administration user interfaces (Dispatch Manager and CDAtion) can only process data entry in ASCII characters. Normal operation of Resonate load-balancing is not impacted. The user interface is only used for initial setup and ongoing monitoring/startup/stop. Also, Resonate will not recognize any locale data/Unicode characters in the configuration files and log files. |
Siebel Calendar |
Internationalization |
Siebel Calendar, which provides Gregorian calendar functionality, is not configurable for any other type of calendar, such as Arabic (Hijri), Buddhist, and so on. Labels for the Siebel Calendar user interface cannot be localized into any other language not shipped by Oracle, because they are derived from DLLs provided by Oracle. Note that by using Microsoft Outlook with Siebel Server Sync, appointments made using other calendar types can be converted and synchronized with the Siebel Calendar. |
Siebel Search and Siebel Advanced Search - Creation of Search Indices |
Server OS and Database |
Due to third-party software limitations (Hummingbird / Fulcrum), the creation of search indices is not supported on the following search server - database combinations: AIX 5L - DB2-Unicode, and Solaris - DB2 (Unicode and non-Unicode). |
Siebel Web Engine |
Release |
See Release Notes categories General / Web Framework for specific Web client features and functions which may not be fully supported in this release. |
Siebel Wireless Messaging 2-Way |
Unicode Processing |
Siebel Wireless Messaging 2-Way is not supported for non-Unicode databases. |
Spell Checking (Siebel Business Applications) |
Language |
Spell-checking is not supported in Japanese, Chinese (Simple), Czech, Greek, or Korean. |
Survey Results (Siebel Business Applications) |
Unicode processing |
Satmetrix does not support double/multi-byte encoding on survey reports and they do not support Unicode. Siebel utilizes single byte encoding for the URL that is transmitted to Satmetrix to pull-up a survey report but Satmetrix will not be able to display characters that require double byte encoding. |
Syndicated Data Loading and Routing (Siebel Sales, Siebel Service, Siebel Call Center for Siebel Pharma, Siebel Clinical, and Siebel Medical) |
Server OS, Database |
Not supported with Siebel Server on UNIX mid-tier platforms. Not supported with Database Server running DB2. |
Tax Calculation (Siebel eSales, Siebel Orders, Siebel Quotes) |
Server OS |
Due to third-party limitations (Taxware), Credit Card Processing is not supported on Windows 2003. |
WEBCONTROL disposition type in Portal Framework |
Platform |
Using WEBCONTROL disposition type in Portal Framework to integrate a third party application that uses ActiveX objects in its rendering is not supported. (12-FVKYF4) |
Wireless Banking |
Release |
The Siebel Wireless Banking product is no longer supported as of v7.5.3 and later. (12-GPOKYG). |
In addition to Table 53 above, Table 54 lists additional feature availability exceptions that are applicable to Siebel CRM. Siebel CRM does not support these features. Customers should use Siebel Tools to remove these features from the views or applets they intend to deploy.
Table 54. Feature Availability Exceptions Applicable to Siebel CRM
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|
|
Ask a Question Applet |
Customer, Service |
Home Page View (Service) |
Auction Applet |
Customer, Sales |
Product Catalog Category Detail View (Sales) Product Catalog Category Detail View - Add to Cart (Sales) Product Catalog Category Detail View - MultiSelect Check Box (Sales) Product Catalog Category Detail View - Product Basic (Sales) |
Branch Locator Applet |
Customer, Sales, eService |
Contact Us Communication Channel View |
Contact Customer Care Representative Applet |
Customer, Sales, Service |
Contact Us Communication Channel View |
Map Search Applet |
Service |
FS Home Page View |
My Compensation Applet |
Sales |
Sales Home Page View Home Page View (WCC) |
My Stocks Applet |
Sales, Service |
FS Home Page View Sales Home Page View |
Need Advice Applet |
Customer, Sales |
Home Page View (eCustomer) Home Page View (eSales) Product Catalog Category Detail View (eSales) Product Catalog Category Detail View - Add to Cart (eSales) Product Catalog Category Detail View - Category Only (eSales) Product Catalog Category Detail View - MultiSelect Check Box (eSales) Product Catalog Category Detail View - Product Basic (eSales) Product Catalog View (eSales) Product Detail - Features View (eSales) |
Our Company News Applet |
Call Center, Service, Partner Portal |
Anonymous User Home Page View (SCW) FS Home Page View Home Page View (WCC) Home Page View (SCW) |
Weather Applet |
Service |
FS Home Page View |
Web Search Applet |
Service |
FS Home Page View |
Yellow Pages Applet |
Service |
FS Home Page View |
Attribute Pricing Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Applet (Read Only) Price List Item Form Applet Product Price List Applet |
Auction Privilege Field |
Call Center, Sales, Service |
User Admin Detail Applet |
Auto Allocate, Auto Substitute, and Allocate Below Safety Fields |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Allow Third Party Lister Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Branch Locator Hyperlink |
Service, Customer |
Contact Us Communication Channel Tiny Applet |
Book/Cancel Appointment Buttons |
Call Center, Sales, Service |
Service Request Activity List Applet |
Check Availability Button |
Sales, Customer |
Quote Form Applet - Current (eSales) |
Compensable Field/Column |
Call Center, Sales, Service |
Admin Class Product List Applet Product Entry Applet Product Form Applet Product List Applet |
Create Auction Button |
Call Center, Sales, Service |
Product Form Applet |
Configuration File Field |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Customize Button |
Call Center, Sales, Service, Sales, Customer |
Asset Mgmt - Asset Detail Applet FS Agreement Item List Applet Order Entry- Line Item List Applet Product Form Applet (eSales) Product List Applet - Add to Cart (eSales) Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet |
Customizable Field/Column |
Call Center, Sales, Service, Sales, Customer |
Admin Class Product List Applet Price List Item Applet Product Entry Applet Product Form Applet Product List Applet Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet (eSales) |
Collaborative Resources Button |
Call Center, Sales, Service, Partner Portal |
Account Form Applet (SCW) Account List Applet (SCW) Activity List Applet (SCW) Campaign List Administration Applet Campaign List Administration Applet (SCW) Contact Form Applet (SCW) Contact List Applet (SCW) Opportunity Form Applet (SCW) Opportunity List Applet (SCW) Project Entry Applet Quote Form Applet Quote Form Applet (SCW) Quote Form Applet - Current (SCW) Quote List Applet (SCW) Service Request Detail Applet Service Request List Applet (SCW) |
Complex Product Pricing Model Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Form Applet Product Price List Applet |
Decision Issues, Auctions, Training, and Events Tree Nodes |
Call Center, Sales, Service, Partner Portal |
User Catalog Explorer Applet User Catalog Explorer Applet (SCW) |
Delta Order Button |
Call Center, Sales, Service |
Order Entry - Line Item List Applet |
Get Advice Button |
Call Center, Sales, Service |
Order Entry - Order Form Applet Dashboard Order Entry - Order Form Applet Dashboard (Sales) Order Entry - Order List Applet Order Entry - Order List Applet (Sales) Quote Form Applet Quote List Applet |
Interactive Designer Project Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Make a Payment Link Check My Bills Link |
Service, Customer |
eService Account Quick Links Applet |
New User Hyperlink |
Partner Portal |
Login Applet |
Pricing Model Field |
Call Center, Sales, Service |
Price List Form Applet Price List Form Applet (Hidden) Price List Form Applet - Child Price List Item Form Applet |
Siebel Marketing Campaign Field |
Call Center, Sales, Service, Partner Portal |
Campaign Description Parent Form Applet Campaign Description Parent Form Applet - Admin Campaign List Administration Applet (SCW) |
Smart Answer Button |
Call Center, Sales, Service, Partner Portal |
Service Request Detail Applet |
Smart Answer Import Button Field Smart Answer Catalog File Field Smart Answer Master File Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Web Survey Session Column |
Call Center, Sales, Service |
Campaign Response List Applet |
File > Send > Wireless Message Menu Item |
Call Center, Sales, Service |
Generic WEB Menu |
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