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Siebel Handheld for Windows-Powered Devices

This section documents additional system requirements for Siebel Handheld for Windows-Powered Devices. For more information, see Siebel Bookshelf documentation for Siebel Handheld products.

Windows Mobile 5 Devices that can be used for running Siebel Handheld applications should meet the criteria listed in Table 30. For information about supported languages for Siebel Handheld applications, see Table 3.

The above criteria represent the absolute minimum memory and hardware requirements under which Siebel Handheld clients would operate. It also represents the recommended memory and hardware requirements for Siebel Handheld clients that will provide reasonable performance for most customer deployments. If customers increase the number of views to be cached, the memory requirements may increase. Use of third-party software required for some features is not factored, nor is software not needed by Oracle, such as virus protection, VPN/Device Management client, Email push client and so on. Unless a significant amount of third-party software is used, it is recommended that you follow the recommended hardware requirements provided above when selecting a device.

Oracle will maintain a list of devices that are "Certified by Oracle" (as "referenced platforms") and are "Known to Work":

• Devices certified by Oracle are the list of devices that are specifically certified by Oracle.
• Known to work devices are devices that are known to be working either at customer sites, through vendor testing, or through other testing mechanisms.

Table 31 lists the supported devices.

It is also highly recommended that customers first test out any devices on Siebel Handheld before making any major purchasing decisions. Customers should run through expected list of functionality that would be used by the user, as well as functionality of key UI elements, such as menu bar, tool bar, help menu, and so forth.

Siebel customers are advised to report any devices that are known to be working but not listed here to Oracle Technical Support. Please report by opening a Service Request, and provide details of the device described above. Please also provide details about any workarounds that you may have to perform.

Supported Printers

Siebel Handheld supports 2-inch, 4-inch, and 8-inch width impact printers and thermal printers that are supported by Field Software for their printer driver PrinterCE v2.67.

Supported Socket Scan Cards

For the devices that do not have an embedded barcode scanner, selected Socket Scan Cards can be used to perform barcode scanning. Siebel Handheld supports Socket In-Hand Scan Card and Socket In-Hand Scan Card-Imager for the devices that are supported by these Socket scan cards.

Synchronization

Companion Sync (CS)

Siebel Handheld for Windows-Powered device users that select Companion Synchronization (CS) will need either a desktop or laptop PC in addition to their Windows-Powered Handheld.

Companion Synchronization involves connecting the handheld device to a PC using ActiveSync™. Users synchronize the Siebel application on their Windows-Powered device to their Siebel Mobile Web Client on their PC. Companion synchronization requires a Siebel license for both the client PC and for the Windows-Powered Handheld.

Companion Synchronization (CS) supports the client operating systems listed in Table 32.

NOTE:  The Siebel Client environments (except Handheld) are supported on Windows 2000 and Windows XP with Microsoft's "Multilingual User Interface" (MUI) installed. Using MUI will result in certain OS UI elements, such as menus and dialogs, being displayed in the MUI language chosen, while others display in English. This is due to a Microsoft defect.

Direct Server Sync (DSS)

Direct Server Sync (DSS) allows users to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through any supported network connection. A Siebel Handheld user can connect to a central system to exchange data and keep synchronized using a dialup modem or network card. For DSS users, the Siebel Handheld for Windows-Powered synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and Web servers are listed in Table 33 and Table 34.

Direct Server Sync via Proxy (DSSvP)

Direct Server Sync via Proxy (DSSvP) also allows users to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through the proxy network connection established by the companion PC. DSSvP is only supported with the PPC 2002 or higher handheld operating system. For DSSvP users, the Siebel Handheld for Windows-Powered synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and web servers are the same as those for DSS and are listed in Table 33 and Table 34.