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Siebel Smart Answer

This section documents additional system requirements for Siebel Smart Answer. For more information, see Siebel Smart Answer Administration Guide.

Supported Languages for Categorization

The supported languages for categorization for Siebel Smart Answer are listed in Table 37.

Table 37. Supported Languages for Siebel Smart Answer
Language Description
Language Code
Code Page

English (United States)

ENU

1252

French (Standard)

FRA

1252

German

DEU

1252

Japanese (943 on DB2)

JPN

932

Spanish (Modern)

ESN

1252

Language Identifier

The language identifier (LangIDer) identifies the language in which the incoming email text is written. For some languages, Siebel Smart Answer can identify the language but cannot categorize the message.

The supported languages for LangIDer are listed in Table 38. If an asterisk (*) precedes the language name, it is also supported for categorization.

Table 38. Supported Languages for LangIDer
Language Description
Language Code
Code Page

Chinese (Simplified)

CHS

UTF-16

Danish

DAN

1252/UTF-16

Dutch

NLD

1252/UTF-16

*English (United States)

ENU

1252/UTF-16

*French (Standard)

FRA

1252/UTF-16

*German

DEU

1252/UTF-16

Italian

ITA

1252/UTF-16

Japanese (943 on DB2)

JPN

932/UTF-16

Korean

KOR

UTF-16

Norwegian

NOR

1252/UTF-16

Portuguese (Portugal)

PTG

1252/UTF-16

*Spanish (Modern)

ESN

1252/UTF-16

The LangIDer list is not stored on a business component or a file. Siebel Smart Answer uses this list to validate the result from the language identifier. This list is stored in the nlp\General\LangKB.kb directory.

    
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