System Requirements and Supported Platforms: Siebel Handheld for Windows-Powered Devices

This section documents additional system requirements for Siebel Handheld for Windows-Powered Devices. For more information, see Siebel Bookshelf documentation for Siebel Handheld products.

Windows Mobile 5 Devices that can be used for running Siebel Handheld applications should meet the criteria listed in Table 34. For information about supported languages for Siebel Handheld applications, see Table 3.

Table 34. Hardware Requirements for Siebel Handheld Applications
Operating System and Version	Memory Requirements	Processor	Display Resolution	Display Mode
Microsoft Pocket PC 2003	64 MB RAM or above, 128 MB RAM recommended	200 MHz or above, 400 MHz recommended	QVGA1	Portrait mode (360X240) and square screens (240X240) are supported. Landscape mode is not supported. Devices with flip-out keyboards are supported in portrait mode only. They are not supported in landscape mode.
Windows Mobile 2003 with Pocket PC Phone Edition	64 MB RAM or above, 128 MB RAM recommended	200 MHz or above, 400 MHz recommended	QVGA1	Portrait mode (360X240) and square screens (240X240) are supported. Landscape mode is not supported. Devices with flip-out keyboards are supported in portrait mode only. They are not supported in landscape mode.
Microsoft Windows Mobile 5 Pocket PC	64 MB RAM or above, 128 MB RAM recommended	200 MHz or above, 400 MHz recommended	QVGA1	Portrait mode (360X240) and square screens (240X240) are supported. Landscape mode is not supported. Devices with flip-out keyboards are supported in portrait mode only. They are not supported in landscape mode.
Microsoft Windows Mobile 5 Pocket PC Phone Edition	64 MB RAM or above, 128 MB RAM recommended	200 MHz or above, 400 MHz recommended	QVGA1	Portrait mode (360X240) and square screens (240X240) are supported. Landscape mode is not supported. Devices with flip-out keyboards are supported in portrait mode only. They are not supported in landscape mode.
Microsoft Windows Mobile 6 Professional Edition	64 MB RAM or above, 128 MB RAM recommended	200 MHz or above, 400 MHz recommended	QVGA1	Portrait mode (360X240) and square screens (240X240) are supported. Landscape mode is not supported. Devices with flip-out keyboards are supported in portrait mode only. They are not supported in landscape mode.
1. Other resolutions (meaning resolutions less than 240 pixels) are not supported. Larger resolutions may work, but lesser resolutions may not work because certain UI elements may be blocked out.

The above criteria represent the absolute minimum memory and hardware requirements under which Siebel Handheld clients would operate. It also represents the recommended memory and hardware requirements for Siebel Handheld clients that will provide reasonable performance for most customer deployments. If customers increase the number of views to be cached, the memory requirements may increase. Use of third-party software required for some features is not factored, nor is software not needed by Oracle, such as virus protection, VPN/Device Management client, Email push client and so on. Unless a significant amount of third-party software is used, it is recommended that you follow the recommended hardware requirements provided above when selecting a device.

Oracle will maintain a list of devices that are "Certified by Oracle" (as "referenced platforms") and are "Known to Work":

Table 35. Supported Handheld Devices
Device Maker	Model	Device Status	Support Comments and Exceptions
HP	iPaq 2790	Certified by Oracle	N/A
HP	iPaq 69xx	Certified by Oracle	iPaq 6915 was certified by Oracle. Other devices in the same family, such as 6920 or 6925, are also covered under this test.
Dell	X51	Certified by Oracle	Dell no longer offers any Windows Mobile Handheld as part of its offering.
Palm	Treo 750 (Windows Mobile version)	Known to be working	The Treo 750 device that is known to be working is offered by Cingular/AT&T. Pay close attention to network settings - standard network settings may prevent Handheld Sync client from communicating with Siebel Servers. Users need to try different settings to ensure proper communication.
HTC/Cingular	HTC-8125	Known to be working	At the end of Handheld installation on HTC 8125, user may need to manually re-boot the device; otherwise user may see errors when trying to launch Siebel Handheld. For other devices, the HH installer would prompt user to re-boot the device. This device has a slide out keyboard, and, as previously stated, Siebel version 7.x WM5 versions would not work in the landscape (keyboard out) mode.
Intermec	CN3 Mobile Computer	Known to be working	Only the core Siebel Handheld functionality was tested - login, synchronization, view navigation, record creation and update, etc. Use of integrated barcode scanner or other peripherals were not specifically tested, although there are no known issues associated with them.

It is also highly recommended that customers first test out any devices on Siebel Handheld before making any major purchasing decisions. Customers should run through expected list of functionality that would be used by the user, as well as functionality of key UI elements, such as menu bar, tool bar, help menu, and so forth.

Siebel customers are advised to report any devices that are known to be working but not listed here to Oracle Technical Support. Please report by opening a Service Request, and provide details of the device described above. Please also provide details about any workarounds that you may have to perform.

Siebel System Requirements and Supported Platforms		Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Legal Notices.