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Language Identifier

The language identifier (LangIDer) identifies the language in which the incoming email text is written. For some languages, Siebel Smart Answer can identify the language but cannot categorize the message.

The supported languages for LangIDer are listed in Table 43. If an asterisk (*) precedes the language name, it is also supported for categorization.

Table 43. Supported Languages for LangIDer
Language Description
Language Code
Code Page

Chinese (Simplified)

CHS

UTF-16

Chinese (Traditional)

CHT

UTF-16

Danish

DAN

1252/UTF-16

Dutch

NLD

1252/UTF-16

*English (United States)

ENU

1252/UTF-16

*French (Standard)

FRA

1252/UTF-16

*German

DEU

1252/UTF-16

Italian

ITA

1252/UTF-16

Japanese

JPN

932/UTF-16

Korean

KOR

UTF-16

Norwegian

NOR

1252/UTF-16

Portuguese (Portugal)

PTG

1252/UTF-16

*Spanish (Modern)

ESN

1252/UTF-16

Swedish

SVE

1252/UTF-16

The LangIDer list is not stored in the business component or the file. Siebel Smart Answer uses this list to validate the result from the language identifier. This list is stored in the nlp\General\LangKB.kb directory.

    
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