Siebel System Requirements and Supported Platforms > Other Supported Platforms >

Siebel Wireless

This section documents additional requirements for Siebel Wireless. For more information, see Siebel Wireless Administration Guide.

Siebel Wireless is supported by markup languages that are supported by mobile browsers. In other words, any mobile browser that supports the following markup languages is supported:

• HTML (also covers xHTML)
• WML 1.3 and above

Table 52 lists the browsers that have been certified by Oracle, Inc.

Please note the following critical factors associated with this support model for Siebel Wireless:

• Not all browsers support both HTML and WML markup languages. Please check with the device manufacturers for supported markup languages for different browsers.
• Siebel Wireless support delivery of specific markup language contents to specific browsers. Therefore, for example, if a mobile browser can only support HTML but not WML, then Siebel Wireless can be configured to deliver only HTML content to that mobile browser:
  • This is configured through Administration-Browsers view in Siebel administration screens.
  • Customers will need to provide "user-agent" string for the mobile browser, as well as specifying the markup language for that browser.
  • The default markup language can also be configured globally. For Siebel 7.x, the default markup language is WML.
  • Consult Siebel Bookshelf > Siebel Wireless Administration Guide and Systems Administration Guide for configuration details.
  • If you believe the mobile browser you are using is supported, but unable to display Siebel Wireless contents, most likely you will need to adjust markup language settings.
• Minor discrepancies in UI elements between different browsers are expected. Oracle will not consider these as product defects because these are caused by different implementations of the mobile browsers. If there are major issues that prevents major or critical functionality from being accessed by users, Oracle may treat these issues as enhancement requests. Therefore, it is highly recommended that customers first test out any devices on Siebel Wireless before making any major purchasing decisions. Any UI issues can be easily detected upon initial testing.

Virtual Machine Environments

Virtual Machine (VM) vendors may offer compatibility warranties to their customers. Oracle offers the following support program for customers selecting a Virtual Machine implementation environment.

• Oracle's Global Customer Support will accept service requests from customers running Siebel CRM on VM environments as long as the operating system running on the virtual machine meets the requirements specified in this Siebel System Requirements and Supported Platforms document. Products other than Siebel CRM, such as Siebel Business Intelligence (Analytics), are not included in this support program.
• Global Customer Support will not duplicate the customer's environment by using a VM product, but will investigate the reported behavior on a platform specified in the SRSP guide. Global Customer Support reserves the right to ask customers for a reproduction on a system without virtual machines if it has reason to believe the reported behavior is caused by the virtual machine itself. In this case, the customer should work with the Virtual Machine provider.
• Oracle is not under any obligation to make changes to Siebel products in order to accommodate the Virtual Machine technology. Under this program, Virtual Machine products are expected to be transparent to the application.
• Oracle does not warrant the operation of the Ancillary Programs on these platforms. The vendors of these Ancillary Programs may not provide support on these platforms.

Should customers decide to use VM technologies with Siebel products, Oracle strongly recommends that customers conduct thorough preproduction tests.