System Requirements and Supported Platforms: Siebel Communications Server-CTI Middleware and Switches

Siebel CTI Connect server (based on Dialogic CTI middleware modules) runs on Microsoft Windows 2000 Server/Advanced Server and Windows 2003 Server/Enterprise Server. (CTI refers to computer telephony integration.)

When you are using Siebel CTI with Siebel CTI Connect, any application server machines running Siebel Server with Communications Server components that support Siebel CTI must also run on Microsoft Windows 2000 Server/Advanced Server or Windows 2003 Server/Enterprise Server.

For a list of other CTI solutions validated by Siebel Alliances, please visit the Siebel Alliances Web site at http://www.siebel.com/partners/dir/directory.shtm.

Siebel eBusiness Applications support the single-site combinations of CTI middleware, telephony links, and switches listed in Table 23.

Table 23. Supported Single-Site CTI Middleware, Telephony Link, and Switch Combinations
Middleware Vendor	Middleware Server	Telephony Link	Telephony Switch
Oracle	Siebel CTI Connect using: Intel NetMerge Call Processing Software Intel NetMerge Call Information Manager	Lan Gateway, 6.03	Avaya Definity G3
Oracle	Siebel CTI Connect using: Intel NetMerge Call Processing Software Intel NetMerge Call Information Manager	Definity G3 MAPD, Version 8.2	Avaya Definity G3
Oracle	Siebel CTI Connect using: Intel NetMerge Call Processing Software Intel NetMerge Call Information Manager	MeridianLink, 5C	Nortel Meridian
Oracle	Siebel CTI Connect using: Intel NetMerge Call Processing Software Intel NetMerge Call Information Manager	Symposium, 4.0	Nortel Meridian
Oracle	Siebel CTI Connect using: Intel NetMerge Call Processing Software Intel NetMerge Call Information Manager	CallBridge 4.1, KV 12	Siemens Hicom 300E

Siebel eBusiness Applications Siebel CTI Connect support the multisite combinations of telephony switches and dialing plans listed in Table 24.

Table 24. Siebel CTI Connect Supported Multisite Telephony Switch and Dialing Plan Combinations
Telephony Switch	Telephony Switch	Dialing Plan
Avaya Definity G3	Avaya Definity G3	Prefix dialing
Avaya Definity G3	Nortel Meridian	Prefix dialing
Nortel Meridian	Nortel Meridian	Prefix dialing
Nortel Meridian	Nortel Meridian	Network ACD
Nortel Meridian	Nortel Meridian	UDP

For more information about Siebel CTI and Siebel CTI Connect, see Siebel Communications Server Administration Guide.

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