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Siebel System Requirements and Supported Platforms > Product and Platform Availability Updates >
Product and Feature Availability
In some cases, Siebel products and features are not available in this release or are not available in certain operating environments, such as databases, Siebel Enterprise Server operating systems, or Siebel international localizations. Many of these limitations are due to third-party product support limitations. Oracle distinguishes between features and products. Products are separately licensed and purchased entities. Features, on the other hand, are incorporated within products and are not purchased separately. When a given feature is not available, the overarching product is generally still available. Siebel 7.7 Product availability exceptions are listed in Table 57, and supersede content in other chapters of this System Requirements and Supported Platforms document. Feature availability exceptions are listed in Table 58 (for all products) and in Table 59 (for Siebel CRM).
Table 57. Product Availability Exceptions
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Siebel Billing Management (Siebel Communication, Media & Energy) |
Release |
Siebel Billing Management is not available with PRM-Partner Applications. |
Siebel Connector for SAP R/3 |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms. Support available with affected server component running on Windows. |
Siebel Connector for SAP R/3 |
Unicode Processing |
Siebel Connector for SAP R/3 integrates to SAP R/3 using SAP Code pages. Note that only single and multidisplay, multiprocess code pages are supported. |
Siebel CTI Connect |
Server OS |
Only supported on Windows, due to third-party software limitationss (Intel). |
Siebel Distance Learning |
Browser |
Only supported on Microsoft Internet Explorer, due to third-party software limitations. (Pixion) |
Siebel Distance Learning |
Language |
Only supported in English, due to third-party software limitations. (Pixion) |
Siebel Distance Learning |
Server OS/Web Server |
Only supported on Microsoft IIS Web Server, due to third-party software limitations. (Pixion) |
Siebel eAdvisor Standalone (Transact Server) |
Server OS |
Not supported with Siebel Server on AIX. |
Siebel eAdvisor Standalone (Transact Server) |
Language |
Not available in Japanese. |
Siebel eAuction |
Release |
Siebel eAuction is not supported in this release. No upgrade path from prior releases of eAuction is provided or supported. |
Siebel eBusiness Applications |
Release |
LoadRunner 7.8 cannot be used in conjunction with the Siebel Correlation Library when load testing the Siebel Employee Relationship Management (ERM) application. See the release note associated with Change Request # 12-JHN28R for more details and a suggested workaround. |
Siebel eBusiness Applications (MQ Series Adapter), Siebel Connector for SAP R/3 |
Release |
IBM MQ Series Link for SAP R/3 is supported only on Windows NT and Windows 2000. |
Siebel Collaboration |
Browser |
Siebel Collaboration is only supported on Microsoft Internet Explorer due to third-party software limitations. (Pixion) |
Siebel Collaboration |
Language |
Due to third-party software limitations (Pixion), Siebel Collaboration is supported only for the following languages: English, French, German, Spanish, Italian, Danish, Dutch, Swedish, Japanese and Brazilian Portuguese. |
Siebel Collaboration |
Server OS/Web Server OS |
Siebel Collaboration is only supported on Microsoft IIS Web server due to third-party software limitations (Pixion). |
Siebel Content Services |
Language |
Market Guide content is supported only in English. Lexus-Nexis content is supported only in English, French, German, Spanish and Italian. |
Siebel Email Marketing Server |
Language |
Due to a third-party software limitations (Sun), Email Marketing Server is not supported with Sun JRE 1.4.2 or Sun JDK 1.4.2 for certain Japanese characters. |
Siebel Incentive Compensation |
Release |
These Siebel Incentive Compensation products are neither available for new purchases, nor supported in this release. Note that Siebel Incentive Compensation Management and Siebel Incentive Compensation Management Advanced Planning and Modeling are not part of Siebel Customer Relationship Management. These products are sold separately. |
Siebel Partner Community and Siebel Partner Portal |
Browser |
Siebel Partner Community and Siebel Partner Portal are not supported on AOL7. |
Siebel Partner Relationship Management (PRM) Partner Portal and eSales (Siebel Communication, Media and Energy) |
Release |
Advanced MACD Order Management functionality is not supported in PRM Partner Portal and eCustomer (Siebel Communication, Media & Energy). |
Siebel Partner Web Services |
Server OS |
Not supported on Windows 2003 or AIX 5L 5.2 due to third-party product limitations (webMethods). |
Siebel Personal Information Manager - Server Integration (PIMSI) |
Release |
Siebel Personal Information Manager - Server Integration (PIMSI) is not supported in this release. |
Siebel Proposals and Presentations |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms due to third-party software limitations (Microsoft). Support available with affected server component running on Windows. |
Siebel Reports Server |
Language |
Actuate report designer and administration tools are available in English only. |
Siebel Handheld applications |
Release |
Siebel Handheld applications are not supported with Siebel Server on UNIX mid-tier platforms. Support available with affected server component running on Windows. |
Siebel Smart Answer |
Release |
Due to third-party software limitation (Banter), Siebel Smart Answer is not supported with Siebel Server on HP-UX or Windows 2003. |
Upgrade |
Release |
Upgrading from the following Siebel releases to Siebel 7.7 is not supported in this release. See related Release Note 12-JA92XR: Cross-Industry Applications: Siebel 6.0.3 DEU/ESN/ITA/PTB/NLD, 6.0.1 ENU, 6.2.1 ENU, 6.2.2 ENU, 6.2.3 ENU, 6.3 ENU, 6.3.1 ENU Industry Applications: Siebel LS 6.3 ENU, FINS 7.0.4 JPN/KOR, FINS 6.2.1 JPN on IBM z/OS |
Siebel Wireless Messaging |
Platform |
Due to third-party software limitations (MobileSys), Siebel Wireless Messaging is not supported with Siebel Server on AIX and HP-UX. Support is available with affected component running on Windows. |
Table 58. Feature Availability Exceptions
Feature (Associated Siebel Product) |
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Account Aggregation (Siebel Financial Services) |
Release |
Account Aggregation functionality is no longer supported as of v7.5.3 and later (Siebel Finance, eBanking, eBrokerage and Financial Services-eCustomer). |
Correspondence |
Server OS |
Due to third-party software limitations (Microsoft), Correspondence is not supported with Siebel Server on UNIX mid-tier platforms. Support is available with affected server component running on Windows. |
Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes) |
Unicode Processing |
Due to third party limitations (CyberSource), take these steps to encode parameter data. Encode all parameter data in Unicode UTF-8. You can use the Transcode Business Service to convert the data from the format Oracle uses internally, Unicode UTF-16. |
Custom Scripts for iBots (Siebel Delivers) |
Platform |
iBot triggering of custom scripts is not supported on the following platforms: AIX, HP-UX, or Solaris. However, Scripts can be fired from Windows 2000 machines. This applies to the machine where Siebel Scheduler resides. |
Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes) |
Unicode Processing |
Due to third-party limitations (CyberSource), take these steps to encode parameter data. Encode all parameter data in Unicode UTF-8. You can use the Transcode Business Service to convert the data from the format Oracle uses internally, Unicode UTF-16. |
Events Execution |
Release |
Siebel Events Execution/Events Manager and Operations Staff functionality is no longer supported as of v7.5.3 and later. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Server OS |
Novell Groupwise is not supported as of Siebel 7.7.2.7. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Client OS |
Lotus Notes and Lotus Domino Server are not supported on Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel eBusiness Applications) |
Client OS |
RSA Crypto-J does not support Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel eBusiness Applications) |
Server OS |
RSA Crypto-J does not support AIX 5L for the Java Data Bean. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel eBusiness Applications) |
Client OS |
Customers using the IBM JVM (NT/Win2k and AIX) will not be able to encrypt communications between their Java components and the Siebel Server because the RSA Crypto-J is not supported on the IBM JVM. |
Integration to Microsoft Outlook (Siebel eBusiness Applications - Send Email) |
Unicode Processing |
For Unicode support with Microsoft Outlook, Siebel Server must be on the same system codepage as the Outlook forms. In Outlook 2000 and Outlook 2002, Unicode is supported only in the body of mail messages. Outlook data—such as Contacts, Tasks, and the To and Subject lines of messages—is limited to characters defined by the current system code page of the end user's operating system. The Outlook 2002 user interface does not implement Unicode, but it uses languages supported by the current system code page. For example, the English user interface is supported on any system code page. |
Integration to Novell Groupwise (Siebel eBusiness Applications - Send Email) |
Unicode Processing |
As of Siebel 7.7.2.7, Novell GroupWise 6.0 is no longer supported. |
Integration to Taxware for sales tax calculations (Siebel eSales) |
Unicode Processing |
Taxware provides limited Unicode support. Refer to Siebel eSales Administration Guide found on the Siebel Bookshelf for detailed information regarding Taxware Unicode support. |
Knowledge Base creation and evaluation (Siebel Smart Answer) |
Client OS |
Banter Workbench is not supported on Windows XP. |
Microsoft Project Integration (Siebel Professional Services Automation) |
Server OS |
Due to third-party software limitations (Microsoft). Microsoft Project Integration is not supported with Siebel Server on UNIX mid-tier platforms. |
MS Crypto (Siebel eBusiness Applications) |
Server OS |
Due to third-party software limitations (Microsoft), MS Crypto is not supported with Siebel Server on UNIX mid-tier platforms. |
PDF viewing (Siebel eBusiness Applications) |
Language |
Adobe Acrobat Reader is not supported in Brazilian Portuguese, Czech, Greek, Arabic or Hebrew. UI menu labels will not appear in Hebrew or Arabic, but PDF files containing Hebrew text can be viewed with the Adobe Acrobat Reader. |
Pop Up Windows for Delegated User Administration, Pricing Promotion Selection, and Product Registration Queries of Customer Applications (Siebel eSales, Siebel eCustomer, Siebel eService, Siebel Partner Portal/Community) |
Browser |
Pop up windows are not supported for customer applications such as Siebel eSales, Siebel eCustomer, and Siebel eService on AOL 7. |
Send Mail |
Unicode Processing |
Some Web-based email services, such as Hotmail and Yahoo Mail, may not display UTF-8 Plain Text mail correctly and non-ASCII characters may be represented incorrectly. If you encounter this, use HTML mail when sending email that contains non-ASCII characters to Web-based email accounts. |
Sending of non-English language pages (Siebel Paging) |
Language |
Not supported in this release. |
Server load-balancing (Siebel eBusiness Applications) |
Unicode Processing |
Third-party software (Resonate) administration user interfaces (Dispatch Manager and CDAtion) can only process data entry in ASCII characters. Normal operation of Resonate load-balancing is not affected. The user interface is only used for initial setup and ongoing monitoring/startup/stop. Also, Resonate will not recognize any locale data/Unicode characters in the configuration files and log files. |
Siebel Calendar |
Language |
Siebel Calendar, which provides Gregorian calendar functionality, is not configurable for an Arabic calendar. |
Siebel Handheld |
Printer support |
Some supported printers may not print some character symbols correctly. |
Siebel Search and Siebel Advanced Search - Creation of Search Indices |
Server OS and Database |
Due to third-party software limitations (Hummingbird / Fulcrum), creating search indices is not supported on the following search server-database combinations: AIX 5L - DB2-Unicode, and Solaris - DB2 (Unicode and non-Unicode). |
Siebel Search and Siebel Advanced Search |
Platform |
Due to third-party software limitations (Hummingbird / Fulcrum), Siebel Advanced Search (word-stemming and synonyms) is not supported in Hebrew or Arabic. However, Siebel Search is supported in Hebrew. |
Siebel Web Engine |
Release |
See Release Notes categories General/Web Framework for specific detailed Web client features and functions which may not be fully supported in this release. |
Siebel Wireless Messaging 2-Way |
Unicode Processing |
Siebel Wireless Messaging 2-Way is not supported for non-Unicode databases. |
Spell Checking (Siebel eBusiness Applications) |
Language |
Spell checking is not supported in Japanese, Chinese (Simple and Traditional), Czech, Greek, Arabic, Hebrew, or Korean. |
Siebel Mobile Web Client using a Tablet PC |
Platform |
Siebel Mobile Web Client using a Tablet PC is not supported in this release. |
Signature Capture |
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Signature Capture is not available for Siebel 7.7 horizontal applications. |
Survey Results (Siebel eBusiness Applications) |
Unicode processing |
Satmetrix does not support double/multibyte encoding on survey reports and they do not support Unicode. Oracle uses single byte encoding for the URL that is transmitted to Satmetrix to pull up a survey report but Satmetrix will not be able to display characters that require double-byte encoding. |
Syndicated Data Loading and Routing (Siebel Sales, Siebel Service, Siebel Call Center for Siebel Pharma, Siebel Clinical, and Siebel Medical) |
Server OS, Database |
Not supported with Siebel Server on UNIX mid-tier platforms. |
Tax Calculation (Siebel eSales, Siebel Orders, Siebel Quotes) |
Server OS |
Due to third-party limitations (Taxware), Credit Card Processing is not supported on Windows 2003. |
WEBCONTROL disposition type in Portal Framework |
Platform |
Using WEBCONTROL disposition type in Portal Framework to integrate a third-party application that uses ActiveX objects in its rendering is not supported. (12-FVKYF4) |
Wireless Banking |
Release |
The Siebel Wireless Banking product is no longer supported as of v7.5.3 and later. (12-GPOKYG). |
In addition to the feature availability exceptions in Table 58, Table 59 lists feature availability exceptions that are applicable to Siebel CRM. Siebel CRM does not support these features. Customers should use Siebel Tools to remove these features from the views or applets that they intend to deploy.
Table 59. Feature Availability Exceptions Applicable to Siebel CRM
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Ask a Question Applet |
eCustomer, eService |
Home Page View (eService) |
Auction Applet |
eCustomer, eSales |
Product Catalog Category Detail View (eSales) Product Catalog Category Detail View - Add to Cart (eSales) Product Catalog Category Detail View - MultiSelect Check Box (eSales) Product Catalog Category Detail View - Product Basic (eSales) |
Branch Locator Applet |
eCustomer, eSales, eService |
Contact Us Communication Channel View |
Contact Customer Care Representative Applet |
eCustomer, eSales, eService |
Contact Us Communication Channel View |
Map Search Applet |
Service |
FS Home Page View |
My Compensation Applet |
Sales |
Sales Home Page View Home Page View (WCC) |
My Stocks Applet |
Sales, Service |
FS Home Page View Sales Home Page View |
Need Advice Applet |
eCustomer, eSales |
Home Page View (eCustomer) Home Page View (eSales) Product Catalog Category Detail View (eSales) Product Catalog Category Detail View - Add to Cart (eSales) Product Catalog Category Detail View - Category Only (eSales) Product Catalog Category Detail View - MultiSelect Check Box (eSales) Product Catalog Category Detail View - Product Basic (eSales) Product Catalog View (eSales) Product Detail - Features View (eSales) |
Our Company News Applet |
Call Center, Service, Partner Portal |
Anonymous User Home Page View (SCW) FS Home Page View Home Page View (WCC) Home Page View (SCW) |
Weather Applet |
Service |
FS Home Page View |
Web Search Applet |
Service |
FS Home Page View |
Yellow Pages Applet |
Service |
FS Home Page View |
Attribute Pricing Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Applet (Read-Only) Price List Item Form Applet Product Price List Applet |
Auction Privilege Field |
Call Center, Sales, Service |
User Admin Detail Applet |
Auto Allocate, Auto Substitute, and Allocate Below Safety Fields |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Allow Third Party Lister Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Branch Locator Hyperlink |
eService, eCustomer |
Contact Us Communication Channel Tiny Applet |
Book/Cancel Appointment Buttons |
Call Center, Sales, Service |
Service Request Activity List Applet |
Check Availability Button |
eSales, eCustomer |
Quote Form Applet - Current (eSales) |
Compensable Field/Column |
Call Center, Sales, Service |
Admin Class Product List Applet Product Entry Applet Product Form Applet Product List Applet |
Create Auction Button |
Call Center, Sales, Service |
Product Form Applet |
Configuration File Field |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Customize Button |
Call Center, Sales, Service, eSales, eCustomer |
Asset Mgmt - Asset Detail Applet FS Agreement Item List Applet Order Entry- Line Item List Applet Product Form Applet (eSales) Product List Applet - Add to Cart (eSales) Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet |
Customizable Field/Column |
Call Center, Sales, Service, eSales, eCustomer |
Admin Class Product List Applet Price List Item Applet Product Entry Applet Product Form Applet Product List Applet Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet (eSales) |
Collaborative Resources Button |
Call Center, Sales, Service Partner Portal |
Account Form Applet (SCW) Account List Applet (SCW) Activity List Applet (SCW) Campaign List Administration Applet Campaign List Administration Applet (SCW) Contact Form Applet (SCW) Contact List Applet (SCW) Opportunity Form Applet (SCW) Opportunity List Applet (SCW) Project Entry Applet Quote Form Applet Quote Form Applet (SCW) Quote Form Applet - Current (SCW) Quote List Applet (SCW) Service Request Detail Applet Service Request List Applet (SCW) |
Complex Product Pricing Model Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Form Applet Product Price List Applet |
Decision Issues, Auctions, Training, and Events Tree Nodes |
Call Center, Sales, Service, Partner Portal |
User Catalog Explorer Applet User Catalog Explorer Applet (SCW) |
Delta Order Button |
Call Center, Sales, Service |
Order Entry - Line Item List Applet |
Get Advice Button |
Call Center, Sales, Service |
Order Entry - Order Form Applet Dashboard Order Entry - Order Form Applet Dashboard (Sales) Order Entry - Order List Applet Order Entry - Order List Applet (Sales) Quote Form Applet Quote List Applet |
Interactive Designer Project Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Make a Payment Link Check My Bills Link |
eService, eCustomer |
eService Account Quick Links Applet |
New User Hyperlink |
Partner Portal |
Login Applet |
Pricing Model Field |
Call Center, Sales, Service |
Price List Form Applet Price List Form Applet (Hidden) Price List Form Applet - Child Price List Item Form Applet |
Siebel Marketing Campaign Field |
Call Center, Sales, Service, Partner Portal |
Campaign Description Parent Form Applet Campaign Description Parent Form Applet - Admin Campaign List Administration Applet (SCW) |
Smart Answer Button |
Call Center, Sales, Service, Partner Portal |
Service Request Detail Applet |
Smart Answer Import Button Field Smart Answer Catalog File Field Smart Answer Master File Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Web Survey Session Column |
Call Center, Sales, Service |
Campaign Response List Applet |
File > Send > Wireless Message Menu Item |
Call Center, Sales, Service |
Generic WEB Menu |
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