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Siebel Smart Answer

This section documents additional system requirements for Siebel Smart Answer. For more information, see Siebel Smart Answer Administration Guide.

Supported Languages for Categorization

The supported languages for categorization for Siebel Smart Answer are listed in Table 5.

Language Identifier

The language identifier (LangIDer) identifies the language in which the incoming email text is written. For some languages, Siebel Smart Answer can identify the language but cannot categorize the message.

The supported languages for LangIDer are listed in Table 6. If an asterisk (*) precedes the language name, it is also supported for categorization.

The LangIDer list is not stored in the business component or the file. Siebel Smart Answer uses this list to validate the result from the language identifier. This list is stored in the nlp\General\LangKB.kb directory.

There are two types of supported languages:

• Languages recognized by the language identifier feature, LangIDer. The language identifier only determines the language in which the incoming email text is written. Smart Answer uses a file containing this list to validate the result from the language identifier.
• Languages used by the Smart Answer Manager categorization engine to categorize incoming messages or texts for agents. The list of categorization languages is not stored in a business component or in the Siebel File System. The folders in the NLP directory contain a subfolder for each Smart Answer language name.

NOTE:  Review the Banter documentation before you perform any prerequisite tasks or set up Smart Answer.

Unicode Support

Smart Answer can categorize texts contained in Unicode formats. Version 5.0 of the Relationship Modeling Engine (RME) API, which supports Unicode, is included with Smart Answer. If you want to create KB files to use with Smart Answer, you must install the Unicode version of Banter Workbench 5.5s. For more information about how to install Banter Workbench 5.5s, see the Banter Workbench third-party documentation.