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Certain Siebel products or features may not be available in specific releases, operating environments or locales. Often, this is due to third-party product limitations. All known limitations are identified in this chapter for the specific product release and operating environment(s). Please note that while an individual feature may not be available in a specific operating environment, the product as a whole will operate as specified. Siebel 8.0 Product availability exceptions are listed in Table 15 and supersede content in other chapters of this document. Feature availability exceptions are listed in Table 16 (for all products) and in Table 17 (for Siebel CRM).
Table 15. Product Availability Exceptions
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Siebel Billing Management (Siebel Communication, Media & Energy) |
Release |
Siebel Billing Management is not available with PRM-Partner Applications |
Siebel Connector for SAP R/3 |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms. Support available with affected server component running on Windows. |
Siebel Connector for SAP R/3 |
Unicode Processing |
Siebel Connector for SAP R/3 integrates to SAP R/3 using SAP Code pages. Please note that only single and multi display multi process code pages are supported. |
Siebel CTI Connect |
Server OS |
Only supported on Windows, due to a third-party software limitation (Envox). |
Siebel Business Applications |
Release |
LoadRunner 8.0 cannot be used in conjunction with the Siebel Correlation Library when load testing Siebel Employee Relationship Management (ERM) application. Please see the release note associated with Change Request # 12-JHN28R for more details and suggested workaround. |
Siebel Business Applications (MQ Series Adapter), Siebel Connector for SAP R/3 |
Release |
IBM MQ Series Link for SAP R/3 is no longer supported as of Siebel 8.0. |
Siebel CTI |
Platform |
CTI is not supported on Red Hat Linux or Novell SUSE. |
Siebel Content Services |
Language |
Market Guide content is supported only in English. Lexus-Nexis content is supported only in English, French, German, Spanish and Italian. |
Siebel Incentive Compensation |
Release |
These Siebel Incentive Compensation products are neither available for new purchases, nor supported in this release. For customers interested in Compensation products, please refer to the Siebel Incentive Compensation Management product line sold separately. |
Siebel Partner Community and Siebel Partner Portal |
Browser |
Siebel Partner Community and Siebel Partner Portal are not supported on AOL7. |
Siebel Partner Relationship Management (PRM) Partner Portal and eSales (Siebel Communication, Media and Energy) |
Release |
Advanced MACD (Move, Add, Change, Disconnect) Order Management functionality is not supported in PRM Partner Portal and eCustomer (Siebel Communication, Media & Energy). |
Siebel Partner Web Services |
Server OS |
Not supported on Windows 2003 or AIX 5L 5.3 due to third-party product limitation (webMethods). |
Siebel Proposals and Presentations |
Server OS |
Not supported with Siebel Server on UNIX mid-tier platforms due to third party software limitation (Microsoft). Support is available with affected server components running on Windows. |
Siebel Reports Server |
Language |
Actuate report designer and administration tools are available in English only. |
Siebel Reports Server |
Server OS |
Actuate is not supported on Red Hat Linux, HP-UX 11i v2 for Itanium, or Novell SUSE. |
Siebel Handheld applications |
Release |
Direct Server Sync for Siebel Handheld is not supported with Siebel Server on UNIX mid-tier platforms. This limitation does not apply to Companion Sync, which relies on Siebel Remote for synchronization to the server. Siebel Remote is supported on all mid-tier platforms. |
Siebel Smart Answer |
Platform |
Smart Answer is not supported on Red Hat Linux, Novell SUSE, or HP-UX 11i v2 for Itanium. |
Siebel Smart Answer |
Release |
Due to third party software limitation (Banter), Siebel Smart Answer is not supported with Siebel Server on HP-UX 11i v2 for Itanium or Windows 2003. |
Upgrade |
Release |
Upgrading from the following Siebel releases to Siebel 8.0 is not supported in this release. See related Release Note 12-JA92XR: Business Applications: Siebel 6.0.3 DEU/ESN/ITA/PTB/NLD, 6.0.1 ENU, 6.2.1 ENU, 6.2.2 ENU, 6.2.3 ENU, 6.3 ENU, 6.3.1 ENU Industry Applications: Siebel LS 6.3 ENU, JPN/KOR, FINS 6.2.1 JPN on IBM z/OS |
Table 16. Feature Availability Exceptions
Feature (Associated Siebel Product) |
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Account Aggregation (Siebel Financial Services) |
Release |
Account Aggregation functionality is no longer supported as of v7.5.3 and later (Siebel Finance, eBanking, eBrokerage and Financial Services-eCustomer). |
ADSI Security Adapter (Siebel Business Applications) |
Server OS |
Due to third party software limitations (Microsoft), ADSI Security Adapter is not supported with Siebel Server on UNIX mid-tier platforms. LDAP security adapter can be used. |
Correspondence |
Server OS |
Due to third party software limitations (Microsoft Word), Correspondence is not supported with Siebel Server on UNIX mid-tier platforms. Support is available with affected server component running on Windows. |
Custom Scripts for iBots (Siebel Delivers) |
Platform |
iBot triggering of custom scripts is not supported on following platforms: AIX, HP-UX 11i v2 for Itanium, or Solaris. Scripts can however be fired from Windows 2000 machines. This applies to the machine where Siebel Scheduler resides. |
Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes) |
Unicode Processing |
Due to third party limitations (CyberSource) please take these steps to encode parameter data. Encode all parameter data in Unicode UTF-8. You may use the Transcode Business Service to convert the data from the format Siebel uses internally, Unicode UTF-16. |
Events Execution |
Release |
Siebel Events Execution / Events Manager and Operations Staff functionality is no longer supported as of v7.5.3 and later. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Server OS |
Novell Groupwise is not supported on UNIX mid-tier platforms. Lotus Domino Server is not supported on AIX. This applies to the server where the email products are installed. |
Email and Calendar (Siebel Email Response and Siebel Calendar) |
Client OS |
Lotus Notes and Lotus Domino Server are not supported on Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Client OS |
RSA Crypto-J does not support Windows XP. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Server OS |
RSA Crypto-J does not support AIX 5L for the Java Data Bean. |
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications) |
Client OS |
Customers using the IBM JVM (NT/Win2k and AIX) will not be able to encrypt communications between their Java components and the Siebel Server because the RSA Crypto-J is not supported on the IBM JVM. |
FAST Search & Transfer SearchServer |
Platform |
FAST Search & Transfer SearchServer is not supported on HP-UX 11i v2 for Itanium or Novell SUSE. |
Integration to Microsoft Outlook (Siebel Business Applications - Send Email) |
Unicode Processing |
For Unicode support with Microsoft Outlook, Siebel Server must be on the same system codepage as the Outlook forms. In Outlook 2000 and Outlook 2002, Unicode is supported only in the body of mail messages. Outlook data — such as Contacts, Tasks, and the To and Subject lines of messages — is limited to characters defined by the current system code page of the end user's operating system. The Outlook 2002 user interface does not implement Unicode but uses languages supported by the current system code page. For example, the English user interface is supported on any system code page. |
Integration to Novell Groupwise (Siebel Business Applications - Send Email) |
Unicode Processing |
Novell GroupWise 6.0 does not support Unicode email messages. Email messages that are sent from Siebel and that contain multibyte Asian characters may not be displayed correctly. |
Integration to Taxware for sales tax calculations (Siebel eSales) |
Unicode Processing |
Taxware provides limited Unicode support. Refer to the Siebel eSales Administration Guide found on the Siebel Bookshelf for detailed information regarding Taxware Unicode support. |
Knowledge Base creation and evaluation (Siebel Smart Answer) |
Client OS |
Banter Workbench is not supported on Windows XP. |
Siebel Management Server |
Server OS |
Management Server only runs on Microsoft Windows 2003. Requires Perl version 5.6 or later, installed wherever the Management Server is installed. |
Microsoft Project Integration (Siebel Professional Services Automation) |
Server OS |
Due to third party software limitations (Microsoft), Microsoft Project Integration is not supported with Siebel Server on UNIX mid-tier platforms. |
PDF viewing (Siebel Business Applications) |
Language |
Adobe Acrobat Reader is not supported in Brazilian Portuguese, Czech, Greek, Arabic or Hebrew. UI menu labels will not appear in Hebrew or Arabic, but PDF files containing Hebrew text can be viewed with the Adobe Acrobat Reader. |
Send Mail |
Unicode Processing |
Some Web-based email services, such as Hotmail and Yahoo Mail, may not display UTF-8 Plain Text mail correctly and non-ASCII characters may be represented incorrectly. If you encounter this, use HTML mail when sending email that contains non-ASCII characters to Web-based email accounts. |
Sending of non-English language pages (Siebel Paging) |
Language |
Not supported in this release. |
Siebel Calendar |
Internationalization |
Siebel Calendar, which provides Gregorian calendar functionality, is not configurable for any other calendar system, such as the Muslim Hijra calendar, the Japanese Emperor calendar, or the Buddhist Era calendar. |
Siebel Web Engine |
Release |
See Release Notes categories General / Web Framework for specific detailed Web client features and functions that may not be fully supported in this release. |
Spell Checking (Siebel Business Applications) |
Language |
Spell checking is not supported in Japanese, Chinese (Simple and Traditional), Czech, Greek, Arabic, Hebrew or Korean. |
Survey Results (Siebel Business Applications) |
Unicode processing |
Satmetrix does not support double/multi byte encoding on survey reports and they do not support Unicode. Siebel applications use single-byte encoding for the URL that is transmitted to Satmetrix to pull-up a survey report but Satmetrix will not be able to display characters that require double byte encoding. |
Syndicated Data Loading and Routing (Siebel Sales, Siebel Service, Siebel Call Center for Siebel Pharma, Siebel Clinical, and Siebel Medical) |
Server OS, Database |
Not supported with Siebel Server on UNIX mid-tier platforms. Not supported with Database Server running DB2. |
Tax Calculation (Siebel eSales, Siebel Orders, Siebel Quotes) |
Server OS |
Due to third-party limitations, (Cybersource), Credit Card Processing is not supported on Windows 2003. |
Wireless Banking |
Release |
The Siebel Wireless Banking product is no longer supported as of v7.5.3 and later. (12-GPOKYG). |
In addition to Table 16, Table 17 lists additional feature availability exceptions that are applicable to Siebel CRM. Siebel CRM does not support these features. Customers should use Siebel Tools to remove these features from the views or applets they intend to deploy.
Table 17. Feature Availability Exceptions Applicable to Siebel CRM
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Ask a Question Applet |
eCustomer, eService |
Home Page View (eService) |
Auction Applet |
eCustomer, eSales |
Product Catalog Category Detail View (eSales) Product Catalog Category Detail View - Add to Cart (eSales) Product Catalog Category Detail View - MultiSelect Check Box (eSales) Product Catalog Category Detail View - Product Basic (eSales) |
Branch Locator Applet |
eCustomer, eSales, eService |
Contact Us Communication Channel View |
Contact Customer Care Representative Applet |
eCustomer, eSales, eService |
Contact Us Communication Channel View |
Map Search Applet |
Service |
FS Home Page View |
My Compensation Applet |
Sales |
Sales Home Page View Home Page View (WCC) |
My Stocks Applet |
Sales, Service |
FS Home Page View Sales Home Page View |
Need Advice Applet |
eCustomer, eSales |
Home Page View (eCustomer) Home Page View (eSales) Product Catalog Category Detail View (eSales) Product Catalog Category Detail View - Add to Cart (eSales) Product Catalog Category Detail View - Category Only (eSales) Product Catalog Category Detail View - MultiSelect Check Box (eSales) Product Catalog Category Detail View - Product Basic (eSales) Product Catalog View (eSales) Product Detail - Features View (eSales) |
Our Company News Applet |
Call Center, Service, Partner Portal |
Anonymous User Home Page View (SCW) FS Home Page View Home Page View (WCC) Home Page View (SCW) |
Weather Applet |
Service |
FS Home Page View |
Web Search Applet |
Service |
FS Home Page View |
Yellow Pages Applet |
Service |
FS Home Page View |
Attribute Pricing Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Applet (Read Only) Price List Item Form Applet Product Price List Applet |
Auction Privilege Field |
Call Center, Sales, Service |
User Admin Detail Applet |
Auto Allocate, Auto Substitute, and Allocate Below Safety Fields |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Allow Third Party Lister Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Branch Locator Hyperlink |
eService, eCustomer |
Contact Us Communication Channel Tiny Applet |
Book/Cancel Appointment Buttons |
Call Center, Sales, Service |
Service Request Activity List Applet |
Check Availability Button |
eSales, eCustomer |
Quote Form Applet - Current (eSales) |
Compensable Field/Column |
Call Center, Sales, Service |
Admin Class Product List Applet Product Entry Applet Product Form Applet Product List Applet |
Create Auction Button |
Call Center, Sales, Service |
Product Form Applet |
Configuration File Field |
Call Center, Sales, Service |
Product Entry Applet Product Form Applet |
Customize Button |
Call Center, Sales, Service, eSales, eCustomer |
Asset Mgmt - Asset Detail Applet FS Agreement Item List Applet Order Entry- Line Item List Applet Product Form Applet (eSales) Product List Applet - Add to Cart (eSales) Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet |
Customizable Field/Column |
Call Center, Sales, Service, eSales, eCustomer |
Admin Class Product List Applet Price List Item Applet Product Entry Applet Product Form Applet Product List Applet Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet (eSales) |
Collaborative Resources Button |
Call Center, Sales, Service Partner Portal |
Account Form Applet (SCW) Account List Applet (SCW) Activity List Applet (SCW) Campaign List Administration Applet Campaign List Administration Applet (SCW) Contact Form Applet (SCW) Contact List Applet (SCW) Opportunity Form Applet (SCW) Opportunity List Applet (SCW) Project Entry Applet Quote Form Applet Quote Form Applet (SCW) Quote Form Applet - Current (SCW) Quote List Applet (SCW) Service Request Detail Applet Service Request List Applet (SCW) |
Complex Product Pricing Model Field/Column |
Call Center, Sales, Service |
Price List Item Applet Price List Item Form Applet Product Price List Applet |
Decision Issues, Auctions, Training, and Events Tree Nodes |
Call Center, Sales, Service, Partner Portal |
User Catalog Explorer Applet User Catalog Explorer Applet (SCW) |
Delta Order Button |
Call Center, Sales, Service |
Order Entry - Line Item List Applet |
Get Advice Button |
Call Center, Sales, Service |
Order Entry - Order Form Applet Dashboard Order Entry - Order Form Applet Dashboard (Sales) Order Entry - Order List Applet Order Entry - Order List Applet (Sales) Quote Form Applet Quote List Applet |
Interactive Designer Project Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Make a Payment Link Check My Bills Link |
eService, eCustomer |
eService Account Quick Links Applet |
New User Hyperlink |
Partner Portal |
Login Applet |
Pricing Model Field |
Call Center, Sales, Service |
Price List Form Applet Price List Form Applet (Hidden) Price List Form Applet - Child Price List Item Form Applet |
Siebel Marketing Campaign Field |
Call Center, Sales, Service, Partner Portal |
Campaign Description Parent Form Applet Campaign Description Parent Form Applet - Admin Campaign List Administration Applet (SCW) |
Smart Answer Button |
Call Center, Sales, Service, Partner Portal |
Service Request Detail Applet |
Smart Answer Import Button Field Smart Answer Catalog File Field Smart Answer Master File Field |
Call Center, Sales, Service |
Catalog Admin Catalog Detail Applet |
Web Survey Session Column |
Call Center, Sales, Service |
Campaign Response List Applet |
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