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Siebel Handheld Applications for Windows-Based Devices

This topic documents the additional system requirements for Siebel Handheld applications for Windows-based devices. For more information on Siebel Handheld applications, see the Siebel Bookshelf.

Windows Mobile 5 Devices that can be used for running Siebel Handheld applications must meet the criteria listed in Table 23. For information about the supported languages for Siebel Handheld applications, see Table 2.

The criteria listed in Table 23 represent the absolute minimum memory and hardware requirements under which Siebel Handheld clients can operate. They also represent the recommended memory and hardware requirements for Siebel Handheld clients that will provide reasonable performance for most deployments. If you increase the number of views to be cached, the memory requirements may increase. Use of third-party software required for some features is not factored in, nor is software not needed by Oracle, such as virus protection, VPN/Device Management client, Email push client and so on. Unless a significant amount of third-party software is used, it is recommended that you follow the recommended hardware requirements provided in Table 23 when selecting a device.

Oracle certifies the platform for Siebel Handheld applications. Siebel CRM version 8.1 supports the Windows Mobile 5 and Windows Mobile 6 platforms. Oracle works with leading device vendors to certify the platform and use of some of the devices for testing.

It is highly recommended that you first test any devices on Siebel Handheld applications before you make any major purchasing decisions. You should run through the expected list of functionality that you could need, as well as the functionality of the key UI elements, such as the menu bar, the tool bar, the help menu, and so forth.

For a list of handheld devices tested by Oracle, refer to My Oracle Support (https://support.oracle.com), and search for Article ID 475474.1.

You are advised to report any devices that are known to be working, but not listed in Article ID 475474.1, to Oracle Global Customer Support. To report these device, open a service request and provide details of the device, as well as information about any workarounds that you may have to perform.

Supported Printers

Table 24 lists the supported printers for Windows-based devices.

NOTE:  The Field Software Print CE 2.67 printer driver is supported for Siebel Handheld.

Synchronization

The following topics contain information about Companion Synchronization, Direct Server Synchronization, and Direct Server Synchronization via Proxy.

Companion Synchronization

If you use a Windows-based device and you select Companion Synchronization (CS), you need to use either a desktop or a laptop PC in addition to your Windows-based handheld device.

Siebel Handheld applications for Windows-based device users who select Companion Synchronization (CS) will need either a desktop or laptop PC in addition to their Windows-based handheld device.

Companion Synchronization involves connecting the handheld device to a PC using Microsoft ActiveSync. You synchronize the Siebel application on your Windows-based devices with the Siebel Mobile Web Client on your PC. Companion synchronization requires a Siebel license for both the client PC and for the Windows-based handheld device.

Companion Synchronization (CS) supports the client operating systems listed in Table 25.

NOTE:  The Siebel Client environments (except Siebel Handheld applications) are supported on Windows XP with Microsoft's Multilingual User Interface (MUI) installed. Using the MUI will result in certain operating-system UI elements, such as menus and dialog boxes, being displayed in the MUI language chosen, while other UI elements are displayed in U.S. English (ENU). This problem is due to a Microsoft defect.

Direct Server Synchronization

Direct Server Sync (DSS) allows you to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through any supported network connection. A Siebel Handheld application user can connect to a central system to exchange data and keep synchronized using a dial-up modem or network card. For DSS users, the Siebel Handheld application for Windows-based synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and Web servers are listed in Table 26.

Direct Server Sync via Proxy

Direct Server Sync via Proxy (DSSvP) also allows you to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through the proxy network connection established by the companion PC. For DSSvP users, the Siebel Handheld application for Windows-based synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and Web servers are the same as those for DSS, and are listed in Table 26.