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Siebel System Requirements and Supported Platforms > Server Environment Requirements > Cluster Technology SupportHigh-availability solutions, such as clustering, are recommended on critical components. Oracle Global Customer Support will accept service requests from supported customers on clustered environments under the following support program:
Should you decide to use clustering technology with Siebel products, Oracle strongly recommends that you conduct thorough preproduction tests. Clustering is critical for the high availability of the Siebel Gateway Name Server, Siebel Remote Servers and the Siebel Database Server, Siebel File System, and certain other Siebel components. Clustering is also recommended for any application server that is not load balanced. For more detailed information about clustering with Siebel products, see Siebel Deployment Planning Guide. |
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