Siebel System Requirements and Supported Platforms > Server Environment Requirements >

Virtual Machine Environments

Virtual Machine (VM) vendors may offer compatibility warranties to their customers. Oracle offers the following support program for customers selecting a Virtual Machine implementation environment:

• Oracle Global Customer Support will accept service requests from customers running Siebel CRM on VM environments as long as the operating system running on the virtual machine meets the requirements specified in this guide. Products other than Siebel CRM, such as Oracle Business Intelligence (Analytics), do not support VM environments.
• Oracle Global Customer Support will not duplicate your environment by using a VM product, but will investigate the reported behavior on a platform specified in this guide. Oracle Global Customer Support reserves the right to ask you for a reproduction on a system without virtual machines if it has reason to believe the reported behavior is caused by the virtual machine itself. In this case, it is recommended that you work with the Virtual Machine provider.
• Oracle is not under any obligation to make changes to Siebel CRM products in order to accommodate the Virtual Machine technology. Under this program, Virtual Machine products are expected to be transparent to the Siebel application.
• Oracle does not warrant the operation of the Ancillary Programs on these platforms. The vendors of these Ancillary Programs may not provide support on these platforms.

Should you decide to use VM technologies with Siebel products, Oracle strongly recommends that you conduct thorough preproduction tests.