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Siebel Self-Service Applications and Siebel Customer Relationship Management Applications

Figure 1 depicts the relationship between Siebel Self-Service Applications and Siebel Customer Relationship Management applications.

Figure 1. Relationship Between Siebel Self-Service Applications and Siebel Customer Relationship Management Applications
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Note the following important information:

  • Siebel Self-Service Applications are certified on the Oracle Application Server only. For more information about which databases and operating systems are supported for Siebel CRM, see Siebel System Requirements and Supported Platforms on Oracle Technology Network (OTN) at http://www.oracle.com/technology/documentation/siebel.html.
  • Siebel Self-Service Applications require Siebel Real-Time Decisions Platform version 2.2.1 and Siebel Real-Time Decisions Applications version 2.2.1.
  • Siebel Self-Service Applications also require Adobe LiveCycle Enterprise Suite for inbound forms integration. Adobe LiveCycle Enterprise Suite consists of Adobe LiveCycle Forms ES and Adobe LiveCycle Designer ES. For more information, see http://www.adobe.com.
    
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