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Siebel Communications Server

This topic documents support for third-party products for use with Siebel Communications Server, which supports communications features for Siebel Call Center, Siebel Email Response, and other Siebel Business Applications.

Communications channels supported for Siebel Business Applications include voice, email, fax, page, and wireless message.

This topic describes email server, fax server, and CTI middleware support for Siebel Communications Server, and email server support for Siebel Email Manager. For third-party communications product support issues not mentioned in this chapter, see Supported Software and Ancillary Programs.

The following modules or features use the infrastructure provided by the Siebel Communications Server (communications drivers and profiles, communications templates, and Communications Outbound Manager and Communications Inbound Manager server components) to send outbound email, fax, or other types of messages, or to receive inbound email:

• Send Email (outbound email)
• Send Fax (outbound fax)
• Send Wireless Message (outbound wireless message)
• Siebel eMarketing (outbound email, fax)
• Communication requests (outbound email, fax, page, wireless message)
• Siebel Workflow (outbound email, fax, page, outbound wireless message)
• Siebel Email Response (inbound and outbound email)

The following modules or features use or extend the infrastructure provided by Siebel Communications Server (communications drivers and profiles, and Communications Session Manager server component) to support agents using the communications toolbar for the voice or email channels:

• Siebel CTI
• Siebel Email Response