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Siebel Analytics Installation and Configuration Guide > Installing Siebel Analytics Software in the Windows Environment > Requirements for Installing Siebel Analytics on Windows Platforms >

Removing or Upgrading Siebel Analytics Software on Windows

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If you are reinstalling Siebel Analytics, or installing a newer version of Siebel Analytics software, you must first uninstall the current version before proceeding with the installation. This section describes how to uninstall an earlier installed version of Siebel Analytics.

Before removing or upgrading any Siebel Analytics software, follow these precautions:

• Make backups of the Web Catalog, repository (.rpd), and the instanceconfig.xml, DBFeatures.INI, NQSConfig.INI, and NQClusterConfig.INI files and move them to a temporary location. The uninstaller offers the option of deleting or keeping them, but it is recommended that you back up these files.

  NOTE:  The DBFeatures.INI, NQSConfig.INI, and NQClusterConfig.INI files for Windows are located at $INSTALLDIR\Config. The instanceconfig.xml file for Windows is located at $INSTALLDIRData\Web\config.

• If you are upgrading the software, the newer version will not start using the older version's configuration file. It is recommended that you back up and store your old NQSConfig.INI file for reference.

To remove an existing installation of Siebel Analytics software

1. Stop the following services (from Start > Settings > Control Panel > Services):
   • Siebel Analytics Server
   • Siebel Analytics Scheduler
   • Siebel Analytics Cluster Server
   • IIS Admin Service (Microsoft Internet Information Server), and any additional services it stops
   • World Wide Web Publishing Service
2. Using the Add/Remove Programs feature, uninstall Siebel Analytics.

   You will be asked if you want to keep your existing .rpd and .ini files.

   • Choosing Yes keeps the existing .rpd files (repository) and .ini files (configuration) and appends the extension .old to them.
   • Choosing No causes the existing files to be replaced.

NOTE:  If you uninstall Siebel Analytics, you also uninstall the Corda image server product. However, not all of the image server files are removed, and the directory structure is left behind. Manually delete these files and the directories. Do not use the Windows Add or Remove Programs utility.

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