Bookshelf v10.1.3.2: Oracle's Siebel CME Dashboards and Pages

Oracle's Siebel Communications, Media and Energy (CME) Analytics contains corresponding industry-specific metadata. In the Oracle BI Administration Tool, industry-specific metadata is flagged with an icon picturing a telephone. Although this icon is visible in the Oracle BI Administration Tool, it is neither visible nor included within Oracle BI Answers. End users use Oracle BI Answers to access metadata for building queries and reports. For users of Oracle BI Answers to view and access CME metadata columns, they must log in using one of the CME responsibilities listed in Table 121. These responsibilities also determine what subject areas the user may access.

Table 121. Communications, Media and Energy Dashboards and Page Tabs
Dashboard	Page	Function
Loyalty Management	Customer Lifetime Value	Segments customers based upon defined ranges of scores predicting customer lifetime value.
	Churn Propensity	Segments customers based on defined ranges of scores estimating churn propensity.
	Selling Propensity	Segments customers based on defined ranges of scores valuing the potential of up-sell and cross-sell opportunities.
	Financial Risk	Segments customers based on defined ranges of scores predicting financial risk.
	Actual Churn	Shows trending of actual customer churn, and actual customer acquisition, over time.
Revenue Management	Revenue Trends	Charts trends of order revenue and order volume over time, and identifies top products based on order revenue and volume.
	Service Activations	Charts trends of service activations over time, and indicates top service activations based on order revenue and volume.
	Service Modifications	Charts trends of service modifications over time, and indicates top service modifications based on order revenue and volume.
	Service Disconnections	Charts trends of service disconnections over time, and identifies services with the highest disconnection volume.
Account Management	Sales Portal	Identifies top accounts, and related top products, based upon order revenue and order volume.
	Service Activations	Charts trends of account service activations, and indicates top accounts based on service activation performance metrics.
	Service Modifications	Charts trends of account service modifications, and indicates top accounts based on service modification performance metrics.
	Service Disconnections	Charts trends of account service disconnections, and identifies accounts with the highest volume of disconnections.
	Trouble Tickets	Provides trouble ticket trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics.
	Customer Satisfaction	Provides customer satisfaction trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics.