Setting Up Business Objects

This chapter provides an overview of the business objects used in industry-specific applications and discusses how to:

Set up companies.
Set up partnerships and alternate capacities.
Set up households.

Understanding Business Objects

This section lists prerequisites and discusses:

Core application business objects.
Business objects in PeopleSoft industry-specific applications.
Roles and relationships.

Core Application Business Objects

PeopleSoft delivers these core application business objects:

Company
Person
Consumer
Contact
Site

For complete details about the setup and management of core application business objects, refer to PeopleSoft Enterprise CRM 9 Business Object Management PeopleBook

See Business Object Management Basics, Data Management for Organization Business Objects, Data Management for Individual Business Objects.

Business Objects for Industry-Specific Applications

This section discusses the business objects used by PeopleSoft industry-specific applications.

Company

A Company is an organization that does business with your organization. The company may or may not have been sold a product by your organization. Companies are represented by a business object type of Organization and a role type of Company.

If a company is set up for the financial services industries, you can store additional information on financial accounts related to the company.

Partnership

A Partnership is a type of unincorporated business organization composed of multiple individuals called general partners. A partnership does business with your organization and may or may not have been sold a product. Partnerships are represented by a business object type of Organization and a role type of Partnership. The role type ID is 30.

A record for each partnership that you do business with is created in the Partnership table (RBF_PARTSHP). Because partnerships participate in business transactions, a record for the partnership is also created in the Business Contact table (BC), which enables records to be defined for the partnership.

Note. Partnership is designed specifically for financial service industries, such as banking or insurance. The partnership business object is not the same as the partner functionality that is available when you licence PeopleSoft Partner Relationship Management.

See Understanding PeopleSoft Partner Relationship Management.

Alternate Capacity

An alternate capacity is any type of non-legal entity, such as an association or company baseball team. An alternate capacity does business with your organization and may or may not have been sold a product. Alternate capacities are represented by a business object type of Organization and a role type of Alternate Capacity. The role type ID is 31.

A record for each alternate capacity that you do business with is created in the Alternate Capacity table (RBF_ALT_CAP). Because alternate capacities participate in business transactions, a record for the alternate capacity is also created in the Business Contact table (BC), which enables records to be defined for the alternate capacity.

Note. Alternate Capacity is designed specifically for financial service industries, such as banking or insurance.

Household

A Household is an association of related persons (consumers). Every client is an individual person (consumer) in the system. Household is a relationship category. Household relationships are established in the Relationship tab of the Client component. A household is an organization business object which extends the Organization class of the revised Business Object Relationship Model and Customer Data Model Application Class Hierarchy. Households are represented by a business object type of Organization and a role type of Household. The role type ID is 68.

Note. Household is designed specifically for Wealth Management functionality.

See Understanding Household Relationships.

Roles and Relationships

This section discusses roles and relationships in PeopleSoft industry-specific applications.

Roles define the customer's relationship to your company.

For example, a customer may be an account owner, a beneficiary, an agent, or a broker. One customer may have multiple roles. An account owner might be the beneficiary on another policy.
Relationships further define the customer.

Relationships can define how one customer is related to another. For example, you may want to define how a beneficiary is related to the insured. Relationships also define how customers are related to financial accounts. A customer may be the owner of an account or the beneficiary of an account.

You can add roles and relationships to meet your business needs.

Prerequisites

The industry-specific customer data model is based on core PeopleSoft CRM functionality. It is highly recommended that you review the following documentation before implementing the customer data model:

Process	Details	More Information
Understanding business object management	Business object relationship model components. Integration with other systems. Control values. Relationship viewer. Business object directory searches. Quick Create.	See Understanding Business Object Relationship Model Components.
Setting up core business objects	Company. Person Consumer. Contact. Site. Ad hoc business objects.	See Understanding Business Object Relationship Model Components, Defining Control Values for Business Objects, Defining Site Business Objects, Defining Ad Hoc Business Objects.
Setting up details for business objects	Name information. Contact information.	See Defining Name and Address Information for Business Objects, Setting Up Contact Methods, Defining Company Contacts.

Setting Up Companies

This section discusses how to:

Define company general information.
View and maintain contracts.
View company financial accounts.

Pages Used to Set Up Companies

Page Name	Object Name	Navigation	Usage
Company - Company	RDF_COMPANY_MAIN_2	Customers CRM, Company, Company	View and define primary information about the company.
Company - Contracts	RDFCOMPANY_ACNT	Customers CRM, Company, Contracts	View and maintain contracts associated with the company.
Company - Financial Accounts	RDFCOMPANY_ACCT	Customers CRM, Company, Financial Accounts	View financial accounts associated with the company.

Viewing Summary Company Information

Access the Company - Summary page.

Explanations of these fields are provided in the PeopleSoft Enterprise CRM 9 Business Object Management PeopleBook.

See Defining Company Business Objects.

Maintaining General Company Information

Access the Company - Details page.

Explanations of these fields are provided in the PeopleSoft Enterprise CRM 9 Business Object Management PeopleBook.

See Defining Company Information.

Viewing Company Financial Accounts

Access the Company - Financial Accounts page.

The system displays the accounts or policies associated with the company. Click the transfer button in the account row to view and update the account record.

Setting Up and Maintaining Partnerships and Alternate Capacities

This section provides an overview of the set up and maintenance of partnerships and alternate capacities and discusses: the setup for partnerships and alternate capacities.

Viewing and maintaining general information
Viewing financial accounts
Viewing contracts
Viewing and maintaining notes
Viewing and maintaining contacts
Maintaining relationships

Understanding Set Up and Maintenance for Partnerships and Alternate Capacities

The set up and maintenance pages for partnerships and alternate capacities are essentially the same. In this section, any differences are noted in the field descriptions. All pages displayed are from the partnership component.

Pages Used to Set Up and Maintain Partnerships and Alternate Capacities

Page Name	Object Name	Navigation	Usage
Partnership	RBF_PARTSHP_2	Customers CRM, Partnership, Partnership	View and maintain name, profile, and contact information for a partnership.
Partnership - Financial Accounts	RBF_PARTSHP_ACCT	Customers CRM, Partnership, Partnership, Financial Accounts	View financial accounts associated with the partnership.
Partnership - Contracts	RBF_PARTSHP_ACNT	Customers CRM, Partnership, Partnership, Contracts	View contracts associated with the partnership.
Partnership - Notes	RBF_PARTSHP_NOTE_2	Customers CRM, Partnership, Partnership, Notes	View and maintain notes and attachments associated with the partnership. This page uses core PeopleSoft CRM functionality.
Partnership - Contact Info	RBF_PRTSHP_CNTCT_2	Customers CRM, Partnership, Partnership, Contacts	View and maintain contacts associated with the partnership. This page uses core PeopleSoft CRM functionality.
Partnership - Relationships	RBF_PARTSHP_REL	Customers CRM, Partnership, Partnership, Relationships	View and maintain relationships associated with the partnership. This page uses core PeopleSoft CRM functionality.
Alternate Capacity	RBF_ALTCAP_MAIN_2	Customers CRM, Alternate Capacity, Alternate Capacity	View and maintain name, profile, and contact information for an alternate capacity.
Alternate Capacity - Financial Accounts	RBF_ALTCAP_ACCT	Customers CRM, Alternate Capacity, Alternate Capacity, Financial Accounts	View and maintain financial accounts associated with the alternate capacity.
Alternate Capacity - Contracts	RBF_ALTCAP_ACNT	Customers CRM, Alternate Capacity, Alternate Capacity, Contracts	View and maintain contracts associated with the alternate capacity.
Alternate Capacity - Notes	RBF_ALTCAP_NOTE_2	Customers CRM, Alternate Capacity, Alternate Capacity, Notes	View and maintain notes and attachments associated with the alternate capacity. This page uses core PeopleSoft CRM functionality.
Alternate Capacity - Contacts	RBF_ALTCAP_CNTCT_2	Customers CRM, Alternate Capacity, Alternate Capacity, Contacts	View and maintain contacts associated with the alternate capacity. This page uses core PeopleSoft CRM functionality.
Alternate Capacity - Relationships	RBF_ALTCAP_REL	Customers CRM, Alternate Capacity, Alternate Capacity, Relationships	View and maintain relationships associated with the alternate capacity. This page uses core PeopleSoft CRM functionality.

Viewing and Maintaining General Information

Access the Partnership page.

Profile Information

Use this page region to enter descriptive information about the partnership.

TIN Type (taxpayer identification number type)	Select the taxpayer identification number type.
Taxpayer Identification Number	Enter the taxpayer identification number.
Legal Form	Enter the legal form of the partnership.
Business(Partnership only)	Define the partnership's business type for informational purposes.
Chamber of Commerce	Enter the Chamber of Commerce membership number.
Revenue(Partnership only)	Enter the annual revenue of the partnership.
Revenue Generated(Partnership only)	Enter the revenue generated by the partnership.
Employee Total(Partnership only)	Enter the total number of employees for the partnership.
Equity Symbol(Partnership only)	Enter the stock symbol for the partnership.
Website URL(Partnership only)	Enter the URL of the partnership's website. Click the Website URL link to access the website that you entered in this field.
SetID	Select the appropriate SetID for the partnership.
Industry ID(Partnership only)	Enter the identification code of the industry that the partnership is a member of.
Location Type(Partnership only)	Select a location type for the partnership. Possible values are Branch, Division, Headquarters, Single Location, and Subsidiary. This field is informational only.
Privacy	Click Do Not Contact, Do Not Email, Do Not Call, or Do Not Mail to indicate any contact restrictions.

Status and Currency Data

Customer Status	Displays the status of the partnership record. Values are: Active or Inactive. The default value is Active.
Currency	Displays the currency code used for a monetary transaction with the partnership.
Status Date	Displays the date on which the current status value was specified.
Currency Type	Displays the exchange rate used to calculate monetary transaction amounts in alternate currencies.
Customer Since	Displays the date on which the partnership became a customer for your business.
Credit Rating Value	Displays the credit rating assigned to the partnership.
Segment Code	Displays the partnership's business segment for marketing purposes.
Assessment	Displays a graphical representation of the partnership rating.
Status Registration	Displays the status of the partnership’s registration.
Type	Displays the type of business contact. Values are: Person, Company, Partnership, Contact, or Alternate Capacity.
Credit Score	Displays the partnership's credit score.
Credit Score Date	Displays the date on which the partnership’s credit score was determined.
Estimated Life Value	Displays the total value of the partnership based on value in all accounts.
Risk Grade	Displays the risk to which the partnership exposes the financial services institution.
Spoken Language	Displays the language in which the partnership wants to interact.
Do Not Share Information	Select if business contact information cannot be shared with any other department or telemarketers.
Verified By	Displays the financial services employee who verified the partnership’s identification.
Verified Date	Displays the date on which the partnership identification took place.
Secret Password	Enter the password provided by the partnership to confirm identity.
VAT Type	Enter the VAT type if applicable.

Contact Info (Information) Entries

The Contact Info region enables you to view and update address, email, and phone contact information. Partnerships and alternate capacities have two default contact information entries with the descriptions: Business and Other. You can change the entry description when you enter contact information.

Viewing Financial Accounts

Access the Partnership - Financial Accounts page.

The page displays all financial accounts associated with the partnership.

Viewing and Maintaining Contacts

Access the Partnership - Contact Info page.

See Defining Company Contacts.

Viewing Contracts

Access the Partnership - Contracts page.

The page displays all contracts associated with the partnership.

Maintaining Relationships

Access the Partnership - Relationships page.

See Working with the Relationship Viewer.

Viewing and Maintaining Notes

Access the Partnership - Notes page.

See Working with Notes and Attachments.

Setting Up Households

For complete information on setting up and maintaining households, see the PeopleSoft Enterprise Client Management 9 PeopleBook.

See Understanding Household Relationships.