Preface

This document describes the Oracle Retail Back Office user interface. It provides step-by-step instructions to complete most tasks that can be performed through the user interface.

Audience

This document is intended for store managers and system administrators who need to manage beginning and end-of-day procedures, employee status, roles, cash, items, pricing, and time management.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Documents

For more information, see the following documents in the Oracle Retail Back Office Release Release 14.1 documentation set:

• Oracle Retail Back Office Installation Guide

• Oracle Retail Back Office Release Notes

• Oracle Retail POS Suite Configuration Guide

• Oracle Retail POS Suite Data Dictionary

• Oracle Retail POS Suite Data Model Differences

• Oracle Retail POS Suite Data Model ERWIN File

• Oracle Retail POS Suite Data Model Mapping File

• Oracle Retail POS Suite Entity Relationship Diagrams, Volume 1 - Subject Areas

• Oracle Retail POS Suite Entity Relationship Diagrams, Volume 2 - Overviews

• Oracle Retail POS Suite Implementation Guide, Volume 1 - Implementation Solutions

• Oracle Retail POS Suite Implementation Guide, Volume 2 - Extension Solutions

• Oracle Retail POS Suite Implementation Guide, Volume 4 - Point-of-Service External Order

• Oracle Retail POS Suite Implementation Guide, Volume 5 - Mobile Point-of-Service

• Oracle Retail POS Suite Operations Guide

• Oracle Retail POS Suite Security Guide

• Oracle Retail POS Suite 14.1/Merchandising Operations Management 14.1 Implementation Guide

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

• Product version and program/module name

• Functional and technical description of the problem (include business impact)

• Detailed step-by-step instructions to re-create

• Exact error message received

• Screen shots of each step you take

Review Patch Documentation

When you install the application for the first time, you install either a base release (for example, 14.1) or a later patch release (for example, 14.1.1). If you are installing the base release or additional patches, read the documentation for all releases that have occurred since the base release before you begin installation. Documentation for patch releases can contain critical information related to the base release, as well as information about code changes since the base release.

Improved Process for Oracle Retail Documentation Corrections

To more quickly address critical corrections to Oracle Retail documentation content, Oracle Retail documentation may be republished whenever a critical correction is needed. For critical corrections, the republication of an Oracle Retail document may at times not be attached to a numbered software release; instead, the Oracle Retail document will simply be replaced on the Oracle Technology Network Web site, or, in the case of Data Models, to the applicable My Oracle Support Documentation container where they reside.

This process will prevent delays in making critical corrections available to customers. For the customer, it means that before you begin installation, you must verify that you have the most recent version of the Oracle Retail documentation set. Oracle Retail documentation is available on the Oracle Technology Network at the following URL:

http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html

An updated version of the applicable Oracle Retail document is indicated by Oracle part number, as well as print date (month and year). An updated version uses the same part number, with a higher-numbered suffix. For example, part number E123456-02 is an updated version of an document with part number E123456-01.

If a more recent version of the document is available, that version supersedes all previous versions.

Oracle Retail Documentation on the Oracle Technology Network

Documentation is packaged with each Oracle Retail product release. Oracle Retail product documentation is also available on the following web site:

http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html

(Data Model documents are not available through Oracle Technology Network. These documents are packaged with released code, or you can obtain them through My Oracle Support.)

Documentation should be available on this web site within a month after a product release.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.