Why Doesn't SSO Work for a Particular User?
Examine the following settings or events to diagnose the
cause of this problem:
- In portalconfig.xml, the user name
prefix must match the value for the Authentication Source Category
set in the authentication source portal object. Ensure these strings
are identical.
- Use AquaLogic Interaction Logging Spy to see if the SSO
authentication server is passing the user name to the portal. If you
see an error message in red type that indicates SSO integration
returned a null user name. Exiting SSOLoginPage, then there
is something wrong with the configuration. Make sure you have configured
the authentication server correctly to forward the user name after
authentication to the portal. For more information, see Configuring ALI Logging Utilities in the ALUI Development Documentation.
