A Attribute Mappings Between Oracle Identity Manager and BMC Remedy Ticket Management

The following table discusses attribute mappings between Oracle Identity Manager and BMC Remedy Ticket Management.

Oracle Identity Manager Attribute	BMC Remedy Ticketing Attribute	Description
Lookup Fields
Category	HPD:Help Desk.Categorization Tier 1	All categories
Item	HPD:Help Desk.Categorization Tier 2	All items
Type	HPD:Help Desk.Categorization Tier 3	All types
ServiceType	HPD:Help Desk.ServiceType	All service types
ReportedSource	HPD:Help Desk.ReportedSource	All reported sources
Impact	HPD:Help Desk.Impact	Impact
Urgency	HPD:Help Desk.Urgency	Urgency
Ticket Attributes
Summary	HPD:Help Desk.Summary	Summary
FirstName	HPD:Help Desk.FirstName	Firs name
LastName	HPD:Help Desk.LastName	Last name
Notes	HPD:Help Desk.Notes	Notes
IncidentID	HPD:Help Desk.IncidentID	Incident ID
OIMUserId	HPD:Help Desk.OIMUserId	Oracle Identity Manager User ID
StatusReason	HPD:Help Desk.Resolution	Status reason of the ticket