Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Documentation Updates
• Conventions

What's New in the Oracle Identity Manager Connector for BMC Remedy Ticket Management?

• Software Updates
• Documentation-Specific Updates

1 About the Connector

• 1.1 Connector Architecture
• 1.2 Reconciliation Module
  • 1.2.1 Lookup Fields Reconciliation
  • 1.2.2 Ticket Reconciliation
• 1.3 Provisioning Module
• 1.4 Supported Functionality
• 1.5 Multilanguage Support
• 1.6 Files and Directories That Comprise the Connector
• 1.7 Determining the Release Number of the Connector

2 Deploying the Connector

• 2.1 Verifying Deployment Requirements
• 2.2 Copying the External Code Files
  • 2.2.1 Oracle Identity Manager Running on Microsoft Windows
  • 2.2.2 Oracle Identity Manager Running on Linux or Solaris
• 2.3 Installing the Connector on Oracle Identity Manager Release 9.1.0 or Later
  • 2.3.1 Running the Connector Installer
  • 2.3.2 Configuring the IT Resource
• 2.4 Installing the Connector on Oracle Identity Manager Release 8.5.3.1 Through 9.0.3.1
  • 2.4.1 Copying the Connector Files and External Code Files
  • 2.4.2 Importing the Connector XML File
    • 2.4.2.1 Defining IT Resources
• 2.5 Configuring the Oracle Identity Manager Server
  • 2.5.1 Changing to the Required Input Locale
  • 2.5.2 Clearing Content Related to Connector Resource Bundles from the Server Cache
  • 2.5.3 Enabling Logging
• 2.6 Configuring the Target System
  • 2.6.1 Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application
  • 2.6.2 Enabling Encryption
    • 2.6.2.1 Enabling Remedy Encryption
    • 2.6.2.2 AR System Encryption Error Messages

3 Configuring Connector Functionality

• 3.1 Configuring Reconciliation
  • 3.1.1 Configuring the Reconciliation Scheduled Tasks
    • 3.1.1.1 Specifying Values for the Scheduled Task Attributes
  • 3.1.2 Adding Custom Attributes for Reconciliation
• 3.2 Configuring Provisioning
  • 3.2.1 Compiling Adapters
  • 3.2.2 Adding Custom Attributes for Provisioning
• 3.3 Configuring the Connector for Multiple Target Applications

4 Testing and Troubleshooting

• 4.1 Testing the Connector
  • 4.1.1 Testing Partial and Batched Reconciliation
• 4.2 Troubleshooting Connector Problems

5 Known Issues

A Attribute Mappings Between Oracle Identity Manager and BMC Remedy Ticket Management

Index