| Oracle® Identity Manager Connector Guide for BMC Remedy Ticket Management Release 9.0.4 Part Number E11222-04 |
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View PDF |
| Oracle® Identity Manager Connector Guide for BMC Remedy Ticket Management Release 9.0.4 Part Number E11222-04 |
|
|
View PDF |
This chapter provides an overview of the updates made to the software and documentation for the BMC Remedy Ticket Management connector in release 9.0.4.4 of the Oracle Identity Manager connector pack.
The updates discussed in this chapter are divided into the following categories:
These include updates made to the connector software.
Documentation-Specific Updates
These include major changes made to the connector documentation. These changes are not related to software updates.
The following sections discuss updates made to the connector software:
The following are software updates in release 9.0.4 and 9.0.4.1:
In this release of the connector, the Host, TimeStamp, Max_Retry, and Delay BMC IT resource parameters have been removed. The ServerName, LastReconTime, NoOfTrials, DelayBetweenTrials, and FullNameOfUser IT resource parameters have been added. For more information about parameters of the BMCTicket IT resource, refer to the "Defining IT Resources" section.
In the Known Issues list in Chapter 5, the following item has been added:
"This release of the connector supports only the English language."
Some changes have been made in the directory structure for the connector installation files. These changes are reflected in the following sections:
In the "Compiling Adapters" section, the names of the adapters have been modified.
The following are software updates in release 9.0.4.2:
From Oracle Identity Manager release 9.1.0 onward, the Administrative and User Console provides the Connector Installer feature. This feature can be used to automate the connector installation procedure.
See "Installing the Connector on Oracle Identity Manager Release 9.1.0 or Later" for more information.
From this release onward, the connector supports BMC Remedy AR System 7.1. Changes related to this software update have been made in the following sections:
Note:
BMC Remedy AR System 6.0 is desupported from this release onward.Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application
Attribute Mappings Between Oracle Identity Manager and BMC Remedy Ticket Management
From this release onward, the connector supports the 12 languages listed in the "Multilanguage Support" section.
The following is a resolved issue in release 9.0.4.2:
| Bug Number | Issue | Resolution |
|---|---|---|
| 7646231 | The connector could be used only on an Oracle Identity Manager installation running on Microsoft Windows. | This issue has been resolved. The connector can now be used on Oracle Identity Manager installations running on Microsoft Windows, Linux, and Solaris.
See "Copying the External Code Files" for information about the required code files on each of the supported operating systems. |
The following is a resolved issue in release 9.0.4.3:
| Bug Number | Issue | Resolution |
|---|---|---|
| 8325232 | The connector did not work if you used a BMC Remedy server port other than port 0 for connector operations. | This issue has been resolved. You can now use any BMC Remedy server port (including port 0) for connector operations. |
The following is a resolved issue in release 9.0.4.4:
| Bug Number | Issue | Resolution |
|---|---|---|
| 8469308 | The connector does not reconcile the ticket if the submitter is different from the UserName passed in the BMCTicket IT resource parameter. |
This issue has been resolved. Earlier tickets were reconciled based on submitter, username, and status. But from this release onward, tickets will be reconciled based on the status only. Therefore, if the ticket has a submitter different from the UserName passed in the BMCTicket IT resource parameter, it will be reconciled. |
The following sections discuss documentation-specific updates in the guide:
The following documentation-specific updates have been made from release 9.0.4.1 through 9.0.4.2:
In the "Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application" section, the instructions have been revised.
The limitation that the target system does not support SSL communication has been moved from the "Known Issues" chapter to the "Verifying Deployment Requirements" section.
The following are documentation-specific updates in release 9.0.4.3:
In the Configuring Connector Functionality chapter, the "Configuring the Connector for Multiple Installations of the Target System" section has been removed. This feature is not supported by default.
In the "Verifying Deployment Requirements" section, changes have been made in the "Target systems" row.
In the "Connector Architecture" section, the overview of the connector architecture has been modified.
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