|
|
The following topics are discussed in this document.
The Oracle Tuxedo Mainframe Adapter for OSI TP 10g R3 release provides support for Tuxedo 10.0.
The Oracle Tuxedo Mainframe Adapter for OSI TP Version 10g R3 server and client support platforms running Oracle Tuxedo 10.0 on the operating systems listed in Table 1.
| Note: | For AIX 5.3, maintainenance level 5300-07 or later is required. |
Complete the following tasks prior to installing Oracle Tuxedo Mainframe Adapter for OSI TP:
Install Oracle Tuxedo 10.0 software and make sure it is configured and working properly prior to installing Oracle Tuxedo Mainframe Adapter for OSI TP software.
This section describes known problems from prior releases that have been fixed with the current release of the Oracle Tuxedo Mainframe Adapter for OSI TP software. Table 2 lists a Case or CR (Change Request) number for each problem.
Oracle TMA OSI TP is a product jointly developed by Oracle Systems, Inc. and Unisys Corporation. Support services and contacts are described in the following sections.
A SURETY service agreement gives you easy access to Unisys Support Online or Unisys Client Support Centers. These services are described below.
Unisys customer support gives clients easy access, on the World Wide Web or by telephone, to these service options:
Clients with valid support agreements can visit an electronic database of reported problems and solutions. They can also use e-mail or telephone to contact our product specialists with technical questions. Clients are eligible to receive updates to a product when critical problems have been fixed.
Unisys has a World Wide Web site available to customers who have support agreements. If you have any questions or problems with a Unisys product, your first source of information is Support Online, an online technical resource available through the World Wide Web at http://www.support.unisys.com.
This technical resource is available 24 hours a day, 7 days a week. It offers a wealth of information about Unisys hardware and software systems. Take some time to explore Support Online and discover the services available to you.
Unisys clients with valid support agreements can also access Client Support Centers. If you have unresolved questions or problems concerning Unisys product installation or operation (after referring to the documentation or your system administrator), call the appropriate Client Support Center:
Within the continental United States or Canada, call one of the following toll-free numbers:
1-800-328-0440 (prompt 4) - United States
1-800-361-8097 - French Canada
Outside the continental United States, obtain a support center telephone number from your local Unisys customer support representative.
To expedite your request, please have the following information ready before contacting Unisys.
In addition, Unisys Client Support Centers offer Tech Advantage, a full complement of technical service packages that provide you with cost-effective, fast-cycle support. Tech Advantage services can help you solve your most difficult problems or maximize the effectiveness of your system, regardless of your product choice.
Here are some ways to put Tech Advantage to work for you:
For more information on Tech Advantage, visit the Support Online Web page and follow the link to Tech Advantage or call your Client Support Center.
A customer representative may provide instructions or solutions from the Client Support Center database. If this help is insufficient, provide your representative with a full description of the problem, including any relevant error messages, and, if possible, a full description of the function you were attempting and your actions immediately prior to the error. The representative will then submit an electronic User Communication Form (UCF) to Unisys on your behalf, and give you the following information:
All clients of Unisys resellers should contact their Value Added Resellers (VARs) for support access details.
|