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Administrator Guide

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Welcome

This book is written for BEA AquaLogic Interaction Collaboration (“Collaboration”) and portal administrators who are responsible for maintaining the portal system, getting information into the portal, creating places for users to collaborate on projects, managing projects, and other tasks that improve the usefulness of the portal.

 

Typographical Conventions

This book uses the following typographical conventions.

Table 1-1 Typographical Conventions
Convention
Typeface
Example
  • File names
  • Folder names
  • Screen elements
bold
  • Upload Procedures.doc to the portal.
  • Open the General folder.
  • To save your changes, click Apply Changes.
  • Text you enter
computer
  • Type Marketing as the name of your community.
  • Variables you enter
italic computer
  • Enter the base URL for the Portlet Server.
    For example, http://my_computer/.
  • New terms
  • Emphasis
  • Portal object example names
italic
  • Portlets are Web tools, embedded in your portal.
  • The URI must be a unique number.
  • The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

 

BEA Documentation and Resources

The tables in this section list other documentation and resources provided by BEA

Table 1-2 Documentation
Resource
Description
Installation Worksheet
This worksheet helps you to gather and record prerequisite information necessary for installing BEA AquaLogic Interaction Collaboration.
It is available on http://download.oracle.com/docs/cd/E13174_01/alui/collaboration/docs42.
Administrator Guide
This book describes how to perform management and maintenance of Collaboration.
It is available on http://download.oracle.com/docs/cd/E13174_01/alui/collaboration/docs42.
Release Notes
These files are written for Collaboration administrators. They include information about new features and known issues in the release.
They are available on http://download.oracle.com/docs/cd/E13174_01/alui/collaboration/docs42 and on any physical media provided for delivering the application.
Deployment Guide
This document is written for business analysts and system administrators. It describes how to plan your AquaLogic User Interaction deployment.
It is available on http://download.oracle.com/docs/cd/E13174_01/alui/deployment/index.html.
Online Help
The online help is written for all levels of Collaboration users. It describes the user interface for Collaboration and gives detailed instructions for completing tasks in Collaboration.
To access online help, click the help icon.

.

Table 1-3 Other BEA Resources
Resource
Description
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code
These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
AquaLogic User Interaction Support Center
The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities:
Technical Support Center
Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes.
User Group
Visit the User Group section to collaborate with peers and view upcoming meetings.
Product Center
Download products, read Release Notes, access recent product documentation, and view interoperability information.
Developer Center
Download developer tools and documentation, get help with your development project, and interact with other developers via BEA’s dev2dev Newsgroups.
Education Services
Find information about available training courses, purchase training credits, and register for upcoming classes.
If you do not see the Support Center when you log in to
http://support.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.
Technical Support
If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs.
E-mail: ALUIsupport@bea.com
Phone Numbers:
U.S.A. +1 866.262.PLUM (7586) or +1 415.263.1696
Europe +44 1494 559127
Australia/NZ +61 2.9923.4030
Asia Pacific +61 2.9931.7822
Singapore +1 800.1811.202


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