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Administrator Guide

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Welcome

This guide is written for administrative users who are responsible for managing SharePoint Console content in the portal.

This guide describes how to perform initial and ongoing SharePoint Console administrative tasks. When you first install SharePoint Console, you can use this guide to perform the following setup tasks:

  1. Create and configure content sources.
  2. Create and configure content crawlers.

When you have completed your initial SharePoint Console installation, you can use this guide as a reference for tasks that you repeat or tasks that do not apply during initial installation but might apply later when you extend your base SharePoint Console installation.

 

Typographical Conventions

This book uses the following typographical conventions.

Table 1-1 Typographical Conventions
Convention
Typeface
Examples/Notes
  • Items you need to take action on (such as files or screen elements)
bold
  • Upload Procedures.doc to the portal.
  • To save your changes, click Apply Changes.
  • User-defined variables
  • New terms
  • Emphasis
  • Object example names
italic
  • The migration package file is located in install_dir\serverpackages.
  • Portlets are Web tools embedded in your portal.
  • The URI must be a unique number.
  • The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.
  • Text you enter
  • Computer generated text (such as error messages)
  • Code samples
computer
  • Type Marketing as the name of your community.
  • This script may generate the following error:
    ORA-00942 table or view does not exist
  • Example:
    • <setting name="SSOCookieIsSecure">
    <value xsi:type="xsd:integer">0</value>
    </setting>
  • Environment variables
ALL_CAPS
  • The default location of BEA_HOME is C:\bea.

 

BEA Documentation and Resources

This section describes other documentation and resources provided by BEA.

Table 1-2 BEA Documentation and Resources
Resource
Description
Installation and Upgrade Guide
This guide describes the prerequisites (such as required software) and procedures for installing or upgrading AquaLogic Interaction SharePoint Console.
It is available on http://download.oracle.com/docs/cd/E13174_01/alui/ali/docs61.
Release Notes
The release notes provide information about new features, issues addressed, and known issues in the release.
They are available on http://download.oracle.com/docs/cd/E13174_01/alui/ali/docs61 and on any physical media provided for delivering the application.
Online Help
The online help is written for all levels of SharePoint Console users. It describes the user interface for SharePoint Console and gives detailed instructions for completing tasks in SharePoint Console.
To access online help, click the help icon.
Deployment Guide
This guide is written for business analysts and system administrators. It describes how to plan your AquaLogic User Interaction deployment.
It is available on http://download.oracle.com/docs/cd/E13174_01/alui/deployment/index.html.
Developer Guides, Articles,
API Documentation, Blogs, Newsgroups, and Sample Code
These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
AquaLogic User Interaction (ALUI) and AquaLogic Business Process Management (ALBPM) Support Center
The ALUI and ALBPM Support Center is a comprehensive repository for technical information on ALUI and ALBPM products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your ALUI and ALBPM-related needs. The Support Center encompasses the following communities:
Technical Support
Submit online service requests, check the status of your requests, search the knowledge base, access documentation, and download maintenance packs and hotfixes.
User Group
Participate in user groups; view webinars, presentations, the CustomerConnection newsletter, and the Upcoming Events calendar.
Product Center
Download product updates, maintenance packs, and patches; view the Product Interoperability matrix (supported third-party products and interoperability between products).
Developer Center
Download developer tools, view code samples, access technical articles, and participate in discussions.
Education Services
Review the available education options, then choose courses by role and delivery method (Live Studio, Public Classroom Training, Remote Classroom, Private Training, or Self-Paced eLearning).
Profile Center
Manage your implementation details, local user accounts, subscriptions, and more.
If you do not see the Support Center when you log in to http://support.plumtree.com, contact ALUISupport@bea.com or ALBPMSupport@bea.com for the appropriate access privileges.
Technical Support
If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs.
E-mail: ALUIsupport@bea.com
Phone Numbers:
U.S.A. +1 866.262.PLUM (7586) or +1 415.263.1696
Europe +44 1494 559127
Australia/NZ +61 2.9923.4030
Korea +82 27676 888
Singapore +1 800.1811.202


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