Welcome

This book describes how to install and deploy AquaLogic Interaction Studio 2.2. It also provides instructions for upgrading to AquaLogic Interaction Studio 2.2 (and any maintenance packs) from earlier versions.

How to Use This Book

This guide has detailed instructions suitable for users with installation experience as well as users installing for the first time.

Audience

This guide is written for the user responsible for installing or upgrading Studio. This user must have strong knowledge of the platform operating system, database, and any other third-party software required for installation.

Organization

This chapter provides information on how to use this guide and describes other resources available to help install, deploy, upgrade, and administer Studio.
Pre-Installation Requirements, provides hardware and software requirements, as well as environmental and third-party software prerequisites. You must read this chapter and meet the prerequisites prior to proceeding to the installation or upgrade.
Installing Studio, provides detailed instructions for installing and configuring Studio.
Upgrading Studio, provides detailed instructions for upgrading to the latest version of Studio.
Post-Installation Steps, provides detailed instructions for completing post-installation steps, such as verifying your Studio deployment and registering Studio with the portal.

Typographical Conventions

Table 1-1 Typographical Conventions
Convention	Typeface	Examples/Notes
File names Folder names Screen elements	bold	Upload Procedures.doc to the portal. The log files are stored in the logs folder. To save your changes, click Apply Changes.
Text you enter	`computer`	Type `Marketing` as the name of your community.
Variables you enter	`computer with angle brackets (<>)`	Enter the base URL for the Remote Server. For example, `http://<my_computer>/`.
New terms Emphasis Object example names	italic	Portlets are Web tools embedded in your portal. The URI must be a unique number. The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

BEA Documentation and Resources

Table 1-2 BEA Documentation and Resources
Resource	Description
Installation Worksheet	This worksheet helps you to gather and record prerequisite information necessary for installing AquaLogic Interaction Studio. It is available on http://www.oracle.com/technology/documentation/index.html and on the application CD.
Administrator Guide	This book describes how to perform management and maintenance of Studio. It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.
Release Notes	These files are written for Studio administrators. They include information about new features and known issues in the release. They are available in electronic form (HTML) on http://www.oracle.com/technology/documentation/index.html.
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code	These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
Deployment Guide	This document is written for business analysts and system administrators. It describes how to plan your BEA AquaLogic User Interaction deployment. It is available in electronic form (PDF) on http://www.oracle.com/technology/documentation/index.html.
Online Help	The online help is written for all levels of Studio users. It describes the user interface for Studio and gives detailed instructions for completing tasks in Studio. To access online help, click the help icon.
AquaLogic User Interaction Support Center	The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities: Technical Support Center Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes. User Group Visit the User Group section to collaborate with peers and view upcoming meetings. Product Center Download products, read Release Notes, access recent product documentation, and view interoperability information. Developer Center Download developer tools and documentation, get help with your development project, and interact with other developers via BEA’s dev2dev Newsgroups. Education Services Find information about available training courses, purchase training credits, and register for upcoming classes. If you do not see the Support Center when you log in to http://support.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.
dev2dev.bea.com	Download developer tools and documentation, get help with your development project, and interact with other developers via BEA’s dev2dev Newsgroups.
Technical Support	If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs. E-mail: ALUIsupport@bea.com Phone Numbers: U.S.A. +1 866.262.PLUM (7586) or +1 415.263.1696 Europe +44 1494 559127 Australia/NZ +61 2.9923.4030 Asia Pacific +61 2.9931.7822 Singapore +1 800.1811.202