Installation Guide

     Previous  Next    Open TOC in new window  Open Index in new window  View as PDF - New Window  Get Adobe Reader - New Window
Content starts here

Troubleshooting

This appendix provides information on troubleshooting the installation and configuration process. It includes the following topics:

 

Overview of Logs

This section provides the descriptions and locations of logs that you can use to troubleshoot the Pathways installation and configuration. Individual log files are generated for each day's activity.

Installation Logs

Table A-1 Logs Used to Troubleshoot the Installation of Pathways
Log
Description
Default Location and Platform
AquaLogic_Pathways_InstallLog.log
Provides activity and error details for the installation of the main Pathways UI files.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_pathways_analytics_pathways_deployment.log
Provides activity and error details for the installation of the files required for integrating Pathways with Analytics.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_pathways_deployment.log
Provides activity and error details for the installation of the main Pathways UI files.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_pathways_portal_deployment.log
Provides activity and error details for the installation of the files required for integrating Pathways with the portal.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_Rank Engine_deployment.log
Provides activity and error details for the installation of the Rank Engine files.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_searchservice_deployment.log
Provides activity and error details for the installation of the files required for integrating Pathways with the Search Service.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)
AquaLogic_securityservice_deployment.log
Provides activity and error details for the installation of the files required for integrating Pathways with the Security Service.
  • install_dir\installlogs
    (Windows)
  • install_dir/installlogs
    (UNIX)

 

Troubleshooting Common Installation Problems

The table in this section describes common installation and configuration problems and provides solutions to them.

Tip: To find the version number of your Pathways application, use the following URL: http://pathways_server_name:port_number/graffiti/ajax/version.do

Table A-2 Common Installation and Configuration Problems and Solutions
Problem Description and Details
Cause and Solution
  • Problem: Unable to access Configuration Manager.
  • Cause 1: The Windows service for Configuration Manager is not running.
  • Solution 1: Ensure that the BEA AL Configuration Manager(port_number) service is running.
  • Cause 2: You are not accessing Configuration Manager by using the correct URL.
  • Solution 2: Access Configuration Manager by using the following URL: https://localhost:port_ number. Replace port_ number with the port number used by Configuration Manager. By default, Configuration Manager uses port number 12345. If you specified a port number other than 12345 on the Configuration Manager - Port and Password installation wizard page, use the port number that you specified.

 

When to Use the Logging Utilities

When the Pathways portlets or the Pathways Administration UI display either an error or the Pathways diagnostic checks, the Pathways application or one or more of its required services may not be configured correctly. Use ALI Logging Utilities to help identify the specific issue by enabling Pathways and the required services as message senders within Logging Spy.

For more information about the Logging Utilities, see the Logging Utilities documentation at http://download.oracle.com/docs/cd/E13174_01/alui/devtools.


  Back to Top       Previous  Next