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SUMMARY: INNER | FIELD | CONSTR | METHOD | DETAIL: FIELD | CONSTR | METHOD |
java.lang.Object | +--theory.smart.foundation.SmartValue | +--theory.smart.ebusiness.troubleticket.TroubleTicketValue
The trouble ticket provides a mechanism by which customer issue can be logged and tracked. It employs a workflow and a journaling capability to ensure that customer problems are dealt with according to company policy. The workflow can be adapted to particular business requirements.
TroubleTicket
,
TroubleTicketHome
,
TroubleTicket.getTroubleTicketByValue()
,
TroubleTicket.setTroubleTicketByValue(TroubleTicketValue)
, Serialized FormField Summary | |
java.lang.String |
category
category [TroubleTicket] <*>------> [ String ]
|
SmartHandle |
customer
customer [TroubleTicket] <>------> [ theory.smart.ebusiness.customer.Customer ]
|
java.sql.Date |
dateOpened
dateOpened [TroubleTicket] <*>------> [ java.sql.Date ]
|
java.lang.String |
description
description [TroubleTicket] <*>------> [ String ]
|
java.lang.String |
identifier
identifier [TroubleTicket] <*>------> [ String ] (Primary Key)
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com.sun.java.util.collections.LinkedList |
journals
journal (List) [TroubleTicket] <*>------> [ theory.smart.ebusiness.troubleticket.JournalEntry ]
0..*
|
WorkflowContext |
ticketStatus
ticketStatus [TroubleTicket] <*>------> [ theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow ]
|
Methods inherited from class java.lang.Object |
equals,
getClass,
hashCode,
notify,
notifyAll,
toString,
wait,
wait,
wait |
Field Detail |
public java.lang.String identifier
identifier
[TroubleTicket] <*>------> [String
] (Primary Key)
public java.lang.String category
category
[TroubleTicket] <*>------> [String
]
public java.sql.Date dateOpened
dateOpened
[TroubleTicket] <*>------> [java.sql.Date
]
public java.lang.String description
description
[TroubleTicket] <*>------> [String
]
public com.sun.java.util.collections.LinkedList journals
journal (List)
[TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.JournalEntry
]
0..*
public WorkflowContext ticketStatus
ticketStatus
[TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow
]
public SmartHandle customer
customer
[TroubleTicket] <>------> [theory.smart.ebusiness.customer.Customer
]
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BEA Systems, Inc. | ||||||||
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