Getting Technical Support

 

The WebLogic Server installer automatically places an evaluation license (license.bea) in the BEA Home directory. An evaluation license does not entitle a user to get the level of technical support that is provided to license holders. To receive the extended technical support that software developers need, a customer must upgrade their evaluation license.

This section describes the two different support levels, and the information that a customer must submit to technical support with their request:

• Getting License Support

• Getting Non-License Support

• Upgrading an Evaluation License

Getting License Support

For license support, email [e-mail] and include the following information:

• Specify that the support request is for a developer license

• Give a full description of the problem

• Provide detailed contact information (for example, name, phone(s), email, availability)

• Output received after running the command java.utils.writeLicense

• The procedure used to start WebLogic

Getting Non-License Support

For other non-license support, include the following information:

• Give a full description of the problem

• Describe the environment

  • Operating system and version

  • JDK vendor and version

  • WebLogic version

• Provide detailed contact information (for example, name, phone(s), email, availability)

Upgrading an Evaluation License

Customers with an existing WebLogic Server license key can upgrade to the most current version at the WebS UPPORT Customer Support Site

The following procedure describes the steps required to upgrade aWebLogic Server evaluation license, in this example an upgrade to WebLogic Server 6.0.

1. Acquire the upgraded license from BEA Customer Support.

2. Move the license upgrade file to your BEA Home directory.

3. Windows users need to open a command shell window.

4. Open the BEA Home directory that contains your existing license.bea file and the new license upgrade file.

5. Add the JDK to your PATH by entering one of the following commands:

   1. Windows systems:

      - set PATH=./jdk130/bin:%PATH%

   2. UNIX systems:

      - set PATH=./jdk130/bin:

6. Enter the following command:

   1. Windows systems:

      UpdateLicense license_wls60.bea

   2. UNIX systems:

      sh UpdateLicense.sh license_wls60.bea