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Siebel Application Services Interface Reference > Predefined Application Service Interfaces >
Siebel SIA Service Request
This ASI enables an application to create an SIA service request within the Siebel application. Figure 30 describes the Siebel SIA Service Request ASI structure.
Figure 30. Siebel SIA Service Request ASI
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Table 64 lists the integration components of this ASI.
Table 64. Siebel SIA Service Request Integration Components
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Action |
Action |
- Activity UId
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Related Account External Product |
AccountExternalProduct |
- AEP Account Id, AEP Product Id, Version
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SR External Product |
SRExternalProduct |
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Service Request |
ServiceRequest |
- Primary Organization Id, SR Number
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Table 65 lists the integration components and field attributes.
Table 65. Siebel SIA Service Request ASI Fields
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|
Action |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Activity SR Id |
ActivitySRId |
DTYPE_ID |
15 |
No |
Activity UID |
ActivityUID |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Asset Number |
AssetNumber |
DTYPE_TEXT |
100 |
No |
Audience |
Audience |
DTYPE_TEXT |
30 |
No |
Comment |
Comment |
DTYPE_TEXT |
1,500 |
No |
Description |
Description |
DTYPE_TEXT |
100 |
No |
Done |
Done |
DTYPE_TEXT |
30 |
No |
Duration Hours |
DurationHours |
DTYPE_NUMBER |
22 |
No |
Duration Minutes |
DurationMinutes |
DTYPE_NUMBER |
22 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Planned |
Planned |
DTYPE_TEXT |
30 |
No |
Planned Completion |
PlannedCompletion |
DTYPE_TEXT |
30 |
No |
Primary Owner Id |
PrimaryOwnerId |
DTYPE_ID |
15 |
No |
Resolution Code |
ResolutionCode |
DTYPE_TEXT |
30 |
No |
Started |
Started |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
Related Account External Product |
AEP Account Id |
AEPAccountId |
DTYPE_ID |
30 |
No |
AEP Product Id |
AEPProductId |
DTYPE_ID |
30 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
SR External Product |
Name |
Name |
DTYPE_TEXT |
100 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
Service Request |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account |
Account |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
15 |
No |
Account Location |
AccountLocation |
DTYPE_TEXT |
50 |
No |
Agreement Id |
AgreementId |
DTYPE_ID |
15 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
30 |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
30 |
No |
Contact Business Phone |
ContactBusinessPhone |
DTYPE_TEXT |
30 |
No |
Contact Created |
ContactCreated |
DTYPE_TEXT |
30 |
No |
Contact First Name |
ContactFirstName |
DTYPE_TEXT |
50 |
No |
Contact Id |
ContactId |
DTYPE_ID |
15 |
No |
Contact Last Name |
ContactLastName |
DTYPE_TEXT |
50 |
No |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2,000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
15 |
No |
Entitlement Name |
EntitlementName |
DTYPE_TEXT |
50 |
No |
Group Id |
GroupId |
DTYPE_ID |
15 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Owned By Id |
OwnedById |
DTYPE_ID |
15 |
No |
Owner |
Owner |
DTYPE_TEXT |
50 |
No |
Primary Organization Id |
PrimaryOrganizationId |
DTYPE_ID |
15 |
No |
Primary Service Agreement Id |
PrimaryServiceAgreementId |
DTYPE_ID |
15 |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Product |
Product |
DTYPE_TEXT |
100 |
No |
Product Id |
ProductId |
DTYPE_ID |
15 |
No |
SR Number |
SRNumber |
DTYPE_TEXT |
64 |
No |
SR Type |
SRType |
DTYPE_TEXT |
30 |
No |
Serial Number |
SerialNumber |
DTYPE_TEXT |
100 |
No |
Service Request Type |
ServiceRequestType |
DTYPE_TEXT |
30 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Source |
Source |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
No |
Sub-Area |
Subarea |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
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