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Updating a Custom Hierarchy by Processing Deleted Records

When you perform the update hierarchy procedure, the records that are deleted using Enterprise Integration Manager (EIM) are not processed. This procedure results in some records not having a parent record. To delete these records, update the custom hierarchy by processing the deleted records.

The Update Hierarchy function uses the new entries in the relationship table S_DYN_HRCHY_REL to update only the denormalized table S_DYNHR_RPT_REL. This function does not affect the user interface; the function affects only the data processing.

Before updating the hierarchy with deleted records, configure the Update with Deletion button in Siebel Tools. For information about configuring a button control, see Configuring Siebel Business Applications.

This task is a step in Process of Using and Administering Global Accounts.

To configure the Update with Deletion button

  1. In Siebel Tools, click Applet in the Object Explorer, select Dynamic Hierarchy Admin List Applet, and lock the object so that you can change it.
  2. In the Object Explorer, navigate to the Applet, then Applet User Prop.
  3. In the Applet User Properties list, create a new record with a Name field of CanInvokeMethod: UpdateHierarchyWithDeletion and a Value field of Y.
  4. Compile the object for your changes into the Siebel Repository File (SRF).
  5. Unlock the object.

Updating a Custom Hierarchy

Complete the following procedure to update a custom hierarchy.

To update a custom hierarchy

  1. Navigate to the Accounts screen, then the Global Accounts Administration view.
  2. Select the account relationships record that you want to update.
  3. Click Update Hierarchy with Deletion.

You can see error log data after you click Update Hierarchy with Deletion if an administrator configures this error log file. For more information, see Configuring Error Log Files for Hierarchy Changes

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