Siebel Applications Administration Guide > Configuring the Inbox >
Creating Inbox Items
Inbox items are created by the Universal Inbox business service. Methods for this business service can be called using the following mechanisms:
- Workflow Monitor Agent
- Run-time events
The procedure in this topic shows how to configure the Siebel application to have Inbox items created in a certain screen or for a business component.
This task is a step in Process of Setting Up and Configuring Inbox.
To configure the Siebel application to create Inbox items
- Review the information about the Inbox business service, methods and workflows at the end of this chapter.
- Review the procedures for setting up Inbox types.
- Use one of the methods provided in the list in this topic to call the Inbox business service and create Inbox items.