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Siebel Applications Administration Guide > Configuring the Inbox > Configuring the Inbox for Use with Remote DatabasesInbox items can be downloaded to regional and local databases. The Inbox functionality downloads Inbox item records but does not download the underlying feature object. CAUTION: The person who configures the Inbox must make sure that the feature object is downloaded. If the feature object is not downloaded, remote users cannot view the underlying feature object in the Inbox item. For example, you must make sure that the service request records that the Inbox item points to are downloaded to the local database. If your business processes require your users to download Inbox items to remote databases, set up a Local Validation action. This action invokes a business service method that you define when a remote user attempts to view the underlying feature object. The method that you define must return an argument to the Inbox, to tell the Inbox that the feature object is not present. The Inbox then displays an error message to the user and prevents the drilldown. This task is a step in Process of Setting Up and Configuring Inbox. To configure the Inbox for remote use
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