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By default, queries and searches in Siebel Business Applications are sensitive to case and accent. If you perform a query or search, there is a match only if the search criteria you enter are capitalized and accented in the same way that the data is capitalized and accented in the Siebel database. For information about how to implement CIAI queries and searches on particular columns or fields, see Configuring Siebel Business Applications. For information about how the CIAI feature affects performance, see Siebel Performance Tuning Guide.
If you do not want queries and searches to be case sensitive and accent sensitive, you can enable case-insensitive and accent-insensitive (CIAI) queries and searches on particular columns and fields in Siebel Tools. If you enable CIAI queries on a column, when you enter the query in the Siebel application, the field for the CIAI column is empty. When you enter the queries for fields that are not CIAI-enabled, <Case Required> text appears in the field.
Not all types of databases support both case-insensitive and accent-insensitive queries and searches on CIAI-enabled columns. Table 9 lists the CIAI features that are supported in each type of database.
Regardless of the setting for case-sensitive and accent-sensitive queries, users can use operators to force case-sensitive or CIAI queries or searches. Table 10 describes the operators to use to force case-sensitive or CIAI queries or searches.
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