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About the Word Web Service

The Word Web service enables you to use the Word mail merge feature directly with your Siebel database. The Word Web service adds a custom toolbar to your documents. You can use the toolbar to perform your mail merge tasks. You can use the Word Web service to perform the following tasks:

  • Create a list of mail merge recipients with data from your Siebel database.
  • Refine your mail merge message and add fields to represent fields from your Siebel database.
  • Preview your mail merge documents with the data fields populated with data from your Siebel database.
  • Print or email your mail merge documents directly from Word.
  • Log each mail merge event as an activity in your Siebel database.

By default, the following record types are supported:

  • Accounts
  • Activities
  • Contacts
  • Opportunities
  • Service Requests
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