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Siebel Assignment Manager Administration Guide > Working with Dynamic Candidates > About Dynamic Candidate TypesDepending on how an assignment object is configured, the object can be assigned as either the single-owner or multiple-owner type. Dynamic candidates are also assigned as single-owner or multiple-owner type, as shown in Figure 26. Figure 26 shows the following relationships:
The main difference between single- versus multiple-owner is that in single-owner situations, Assignment Manager can assign only one candidate, whereas in multiple-owner situations, Assignment Manager can assign many candidates. For information about which assignment objects are restricted to a single assignee and which objects are capable of incorporating a team of assignees, see Table 5. Using Siebel Tools, you configure dynamic candidates by modifying dynamic candidate object properties. For more information about configuring dynamic candidates, see Process of Defining Dynamic Candidates. In the GUI, you define team-based criteria for assignment rules that have dynamic candidates as you would any other criteria, that is, you apply a comparison method and define the criteria values. Only the Compare to Person or the Compare to Organization comparison methods are supported for team-based criteria. However, an assignment rule defined for dynamic candidates does not necessarily need team-based criteria. An assignment rule can have any of the following:
Scenario for Using Dynamic Candidates with Team-Based ObjectsThis scenario provides an example of assigning only Sales Team positions to an opportunity related to an account. You may use this feature differently, depending on your business model. A large corporation has just identified a new opportunity for an existing account. The senior VP wants to make sure that only members of a specific sales team are assigned to this opportunity. The sales team for this account opportunity has the following positions: |
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