Siebel Automotive Guide > Managing Warranties > Structuring Warranty Products >

Managing Coverage Lists


A coverage list is a list of repair operations codes covered by a warranty product. This list is used to validate whether a repair is covered by a warranty. Additionally, it is used to validate claims.

To further understand coverage lists, consider two kinds of warranty products: one that involves mechanical breakdown coverage and another that involves paint protection coverage. The first warranty product covers the operations to repair vehicle breakdowns related to faults, and the second warranty product covers paint damage or paint deterioration related repairs. These two warranty products must be associated with different coverage lists: each coverage list containing a unique applicable set of repair operation codes. These repair operation codes can be selected from the master list of repair operation codes. For more information, see Repair Operation Code Hierarchy.

Coverage lists can be defined using subassemblies. When subassemblies are selected, by association, the various repair operation codes listed under those subassemblies are also included. A coverage list defined at the repair operation code level will include the various repair operation codes selected to be part of the list. You do not have to maintain multiple revisions of a coverage list.

To create a coverage list

  1. Navigate to the Administration - Service screen, then the Coverage List view.
  2. Click New.
  3. Define the coverage list by entering data in the required fields. The following table describes some fields.
    Field
    Description

    Coverage List Code

    Unique code given to a coverage list.

    Description

    Description of the coverage list.

    Coverage Period UOM

    The unit of measure used for the Coverage Period field. The available options include: Days, Months, and Years.

    Coverage Period

    Duration of coverage.

    Coverage Value UOM

    The unit of measure used for the Coverage Value field. The available options include: Hours of Operation, Miles Covered, Kilometers Covered.

    Coverage Value

    Miles or kilometers of coverage or operation provided by the coverage list.

    Source

    The source of the repair operation codes used. The available options include: Internal, OEM Supplied and Industry Std.

  4. Add the repair operation codes that apply to the coverage list.

    For more information, see Adding Repair Operation Codes to a Coverage List.

  5. Add the parts that apply to the coverage list.

    For more information, see Adding Parts to a Coverage List.

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