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Managing Trouble Code and Fault Code Data

Trouble codes are used to identify the type of trouble a customer might face with a vehicle. For example, the customer might describe a symptom of the trouble as an overheating engine. This fault can be identified as a trouble code so that the information can be stored about the claims.

Similarly, a fault code is used identify the cause of the problem that the customer is facing. For example, the engine overheating might be caused by a coolant leaking from the radiator. This diagnosis of the problem is identified as a fault code and stored on a claim for quality analysis.

Administrators can set up a hierarchical structure for trouble codes and fault codes. Many-to-many relationship can exist between trouble codes and fault codes. Moreover, many-to-many relationships can exist between fault codes and repair operation codes. Trouble codes and fault codes can be set up using a bulk upload or manually, using Siebel Automotive. For more information about repair operation codes, see Managing Repair Operation Codes.

Use Siebel EIM to perform a bulk upload of trouble-code data and fault-code data to the Siebel database. For information about using Siebel EIM, see Siebel Enterprise Integration Manager Administration Guide

Creating Fault Codes

This topic describes how to create a fault code.

To create a fault code

1. Navigate to the Administration - Service screen, then the Fault Trouble Code view, and click New.
2. Select Fault from the Type drop-down list.
3. Select Internal from the Source drop-down list.
4. Enter a unique identifier in the Code Number field.
5. Describe the cause of the trouble in the Description field.

Creating Trouble Codes

This topic describes how to create a trouble code.

To create a trouble code

1. Navigate to the Administration - Service screen, then the Fault Trouble Code view, and click New.
2. Select Trouble from the Type drop-down list.
3. Select Internal from the Source drop-down list.
4. Enter a unique identifier in the Code Number field.
5. Describe the symptoms of the trouble in the Description field.

Associating a Trouble Code with a Fault Code

This topic describes how to associate a trouble code with a fault code.

To associate a trouble code with a fault code

1. Navigate to the Administration - Service screen, then the Fault Trouble Code view.
2. Select a fault code.

   NOTE:  A fault code has the type defined as Fault.

3. Click the Trouble Code view tab, and click New.
4. Enter the trouble code, or click the single select button in the Trouble Code field to choose from the Pick Trouble Code dialog box.