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Siebel Automotive Guide > Managing Warranties > Structuring Warranty Products > Managing Trouble Code and Fault Code DataTrouble codes are used to identify the type of trouble a customer might face with a vehicle. For example, the customer might describe a symptom of the trouble as an overheating engine. This fault can be identified as a trouble code so that the information can be stored about the claims. Similarly, a fault code is used identify the cause of the problem that the customer is facing. For example, the engine overheating might be caused by a coolant leaking from the radiator. This diagnosis of the problem is identified as a fault code and stored on a claim for quality analysis. Administrators can set up a hierarchical structure for trouble codes and fault codes. Many-to-many relationship can exist between trouble codes and fault codes. Moreover, many-to-many relationships can exist between fault codes and repair operation codes. Trouble codes and fault codes can be set up using a bulk upload or manually, using Siebel Automotive. For more information about repair operation codes, see Managing Repair Operation Codes. Use Siebel EIM to perform a bulk upload of trouble-code data and fault-code data to the Siebel database. For information about using Siebel EIM, see Siebel Enterprise Integration Manager Administration Guide Creating Fault CodesThis topic describes how to create a fault code.
Creating Trouble CodesThis topic describes how to create a trouble code.
Associating a Trouble Code with a Fault CodeThis topic describes how to associate a trouble code with a fault code. |
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