Siebel Dealer Administration Guide > Managing Warranty Claims > Process of Creating a Prewarranty Authorization >

Creating a Prewarranty Authorization

Prior to performing any work on an asset, the dealer must obtain preapproval from the manufacturer. The dealer or supplier must create and submit the PWA to the manufacturer, outlining the extent of the work to be performed, to include all line items, applicable operation codes, and estimated cost and link the PWA to the warranty claim. Prewarranty authorizations are displayed to the user in ascending order by the prewarranty authorization number.

This task is a step in Process of Creating a Prewarranty Authorization.

To create a prewarranty authorization

1. Navigate to the Warranty Claims screen, then PWA List view.
2. In the PWA List, click New to add a prewarranty authorization claim.

   Siebel Dealer creates a prewarranty authorization claim and automatically assigns a number.

   A new PWA record is created, and a PWA number is assigned automatically. The Partner Name field is a read-only field. It displays the name of the dealer who is logged in to Siebel Dealer.

   The partner identification code automatically populates the Partner ID field.

3. In the Asset Serial Number field, select Product.
4. Select the asset number, and click OK.
5. In the Usage field, enter the measure of usage. For example, if the asset is a passenger vehicle, enter the mileage, using the odometer reading.
6. Select a unit of measure from the Usage UOM drop-down list.
7. Select the PWA number.

   The PWA Entry Details form appears.

8. In the PWA Entry Details form, provide the information described in the following table.

   Field	Description
   Customer Type	Select the customer type from the drop-down list. You can choose either Retail or Fleet.
   Contact	Type the name of the individual who is responsible for the asset and who will be the contact for the manufacturer if there are questions about the asset or the PWA.
   Comments	Enter any notes or special instruction pertaining to the asset.
   Injury	Select this check box if an injury was associated with the asset.
   Property Damage	Select this check box if property damage was associated with the asset.
   Death	Select this check box if a loss of life occurred.

9. Additionally, you can enter the information described in the following table.

   Field	Description
   External Reference ID	The External Reference ID field is used to cross-reference the PWA with information created in an external application.
   Work Order Number	This field is used to cross-reference the work order with the PWA.
   Visiting Owner	Choose this option when you want to indicate that the servicing dealer is other than the selling dealer.